Customer Service Medical Assistant
Resume:
SHERITA M. HURT-DAWSON
Alabaster, Alabama 35007
Mobile 205-***-****
*****************@*****.***
Objective
To obtain a career in Healthcare Management where I can utilize my skills and experiences, as well as gain further experiences and enhancing my skills within the Organization.
Skills and Experience
IMPACT, IDX, Medysis, Mainframe, Medical Terminology, Account Reconciliation, Customer Service, Research, Problem Solving, Microsoft Word, Microsoft Outlook, PowerPoint, FirstNet, Teletracking, Healthquest
Professional Experience
Guidehouse/UAB April 2017-Current
Obtain patient demographic information, insurance benefits and eligibility. Obtain signature on legal documents and insurance forms. Obtain patient information from family members and legal guardians if patient is unable to communicate. Admit the patient to the appropriate unit within the hospital per the order. Assign the correct medical record and account number for patient. Responsible for obtaining complete and accurate demographic and financial information from a variety of sources. Enter data in the computer and thoroughly document any incomplete admissions and registrations in manner prescribed. Answer phone and update patient file. Notify patient, family members of any co-payments, deductibles and balances that need to be paid. Maintain customer service at all times and report any unresolved issues to the Supervisor. Maintain multiple computer functions.
UAB Temporary Services/Addiction Recovery and Center for Psychiatry February 2017-March 2017
Obtain patient demographic information, insurance benefits and eligibility. Obtain signature on all legal documents. Contact patient insurance company to advise coverage. Admit patient to Unit upon request.
UAB Temporary Services/Oncology November 2016-January 2017
Communicate with Doctors through IMPACT about patient questions and concerns.
Answer phones-Customer
UAB Temporary Services/Liver Tumor Clinic June 2016-September 2016
Answering phones.
Prep Charts for New/Existing Referral Patients.
Communicate with CRNP on patient questions and concerns in IMPACT.
Call patient’s Insurance on pre-certs to schedule appointment for CT/MRI/TACE/PAC.
Communicate with other areas within UAB to schedule appointments.
PangeaTwo/BlueCross and BlueShield-CSR Oct 2014-April 2015/Aug2015-May 2016
Answer incoming calls for C Plus members.
Answer incoming calls for Dental Providers, and collect premiums on other BlueCross members.
Assist members with dental premiums, setup auto draft for premium payments,
Collect payments for C Plus members, assist with claims, billing, cancelling of policy and any updated information.
Assist the Dental Provider on claims, eligibility, benefits, procedure codes, fee schedule, and EOB questions.
Red Mountain Internist/Medical Assistant November 2011-May 2013
Greet patients, answer telephones, collect payments, and make appointments
Prepare patient for examination by performing, blood pressure, pulse, respiration, weight and height and collect specimens for testing.
Administer injections instructed by Physician
Assist the Physician with the patient’s examination
Medical Record Filing
Assist with Billing and Coding
Education
Bachelor of Science Degree in Healthcare Administration
Certifications
CNA Certified, State of Alabama 1992
References Upon Request
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