Supply Chain Inventory Control
Resume:
Brittany Lyons
Lebanon Junction, KY *****
*.*********@*****.***
Professional Summary
Strategic and results- Driven with 9+ years of experience overseeing end-to-end logistics operations, supply chain optimization, inventory control, labor planning, forecast building, and team leadership. Proven track record of improving efficiency, reducing costs, and enhancing customer satisfaction in fast-paced environments. Skilled in warehouse operations, transportation management, inventory control, and implementing process improvements. 10 years with SAP system training and usage. Led implementation of SAP EWM along with being SAP super user for SAP EWM. 5+ years experience in scheduling carriers, pickups and booking times for customer freight. Willing to relocate: Anywhere
Work Experience
Operations Manager – Logistics
Resideo-Louisville, KY
January 2025 to Present
· Lead daily logistics and supply chain operations across the distribution center, ensuring timely delivery of goods and compliance with service level agreements
(SLAs).
· Directed a team of 97 employees, including supervisors, drivers, and warehouse staff: increased productivity by 50% through process streamlining and workforce planning.
· Implemented a new WMS that improved order accuracy by 100%
· Collaborated with procurement, sales, and customer service to align logistics functions with business goals.
· Supported end-to-end logistics operations, including inbound/outbound shipments, returns, and last- mile delivery.
· Supervised warehouse layout reorganization that improved space utilization by 37%.
· Tracked KPIs and generated performance reports; helped achieve a 97% on-time delivery rate.
· Trained and developed staff in safety protocols and standard operating procedures Demonstrate leadership and commitment to Safety Culture, Quality Policy, ISO Standard Processes, Customer Focus, and Continuous Improvement best practices. Areas of responsibility consist of, but are not limited to, shift Operations: Inbound, Inventory, Returns, Refurbishment, and Outbound Shipments.
Financial responsibilities include shift labor planning and other tasks. Performance tracking and reporting of KPIs – On-time Receiving Schedule, On-time Shipping to Schedule
(OTTR), Customer Quality Issues, Labor goals, Inventory Accuracy. Plan and monitor weekly/monthly/yearly staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives. Utilize superior communication skills to motivate staff and develop effective working relationships with peers, Executives, and customers.
Manage and oversee administrative functions to ensure all paperwork is processed efficiently and on time and meets all compliance requirements.
Set and Improve Performance standards for salaried associates and their direct reports. Coach, train, and mentor direct reports and provide career development opportunities through continuous improvement objectives and quality management activities. Conduct annual performance reviews for all department staff and address all employee performance problems promptly and directly per personnel policies and procedures. Understand customer business rules and expectations to solve complex customer supply chain challenges.
Quickly resolve any operational issues to eliminate production loss or transportation service failures and proactively communicate with customers
Implement process improvement projects and identify other areas for improvement. Leading training programs and certification processes as needed. Recommending methods, processes, and systems for maximum utilization of facilities, materials, employees, and other assets.
Managing projects to support the execution of capital budget expenditures and/or lead segments of the projects.
Providing support to other duties as assigned
Operations Manager – Logistics
Ceva-Louisville, KY
May 2024 to January 2025
· Lead daily logistics and supply chain operations across the distribution center, ensuring timely delivery of goods and compliance with service level agreements
(SLAs).
· Directed a team of 97 employees, including supervisors, drivers, and warehouse staff: increased productivity by 50% through process streamlining and workforce planning.
· Implemented a new WMS that improved order accuracy by 100%
· Collaborated with procurement, sales, and customer service to align logistics functions with business goals.
· Supported end-to-end logistics operations, including inbound/outbound shipments, returns, and last- mile delivery.
· Supervised warehouse layout reorganization that improved space utilization by 37%.
· Tracked KPIs and generated performance reports; helped achieve a 97% on-time delivery rate.
· Trained and developed staff in safety protocols and standard operating procedures. Supply Chain Operations Analyst III/Operations Supervisor - Logistics Ceva Logistics-Louisville, KY
May 2023 to May 2024
Investigation and resolution on all customer submitted shipping discrepancies and customer vendor compliance chargebacks
Manage all Customer shipping requirements logged and up to date Manage the Customer Care team
Troubleshooting of all system, order and inventory issues. Working with Customers to resolve any issues on orders and accounts Oversee all Customer accounts such as Home Depot, Lowes, Amazon, Johnstone Menards and other retail, trade and OEM customers
Manage pick, pack, and loading of the day's freight Order Control Manger/Order Management Supervisor - Logistics Ceva Logistics-Louisville, KY
September 2020 to May 2023
Investigation and resolution on all previous ship day aged orders Create Ship Plan for the entire Outbound shipping areas Update all upper management of hourly reports on the status of the warehouse. Troubleshooting of all system, order and inventory issues. Working with Customers to resolve any issues on orders and accounts Manage the Customer Care team
Oversee all Customer accounts such as Home Depot, Lowes, Amazon, Johnstone Menards and other retail, trade and OEM customers
Manage pick, pack, and loading of the day's freight Operations Supervisor - Logistics
Kenco Group-Louisville, KY
February 2016 to September 2020
Manage a direct team of 45 associates in outbound shipping operations on first shift and a team of 30 on 2nd shift
Create a successful picking ship plan based off orders vs shaft. Manage pick, pack, and loading of the day's freight. Manage time input stations and payroll.
Manage pick associates pick labor with TZA/ProTrack Update all upper management every hour reports on the status of the warehouse. Coach associates on quality errors and process walks. Provide customer service for all carriers picking up front sight and scheduling loads. Troubleshooting of all system, order and inventory issues. Arrange and oversee Gembas, Kaizens and special projects Weekly Companywide customer discrepancy resolution Order Management Specialist - Logistics
Kenco Group-Louisville, KY
July 2013 to February 2016
Manage all incoming and outgoing orders placed by customers Troubleshoot any order, carrier or shipping errors Work with Customer Care on all order issues
Oversaw special customer accounts such as Home Depot, Lowes, Amazon and other retail, trade and OEM customers
· Achievements
Managed logistics operations during a 50% surge in volume, maintaining SLA compliance and customer satisfaction.
· Apart of the creation and implementation of a new version of SAP for our facility. Manage Customer order and ship request
Present KPIs
Train associates on all new shipping processes
Education
High school diploma
Skills
• Microsoft PowerPoint
• Warehouse & Inventory Optimization
• Communication skills
• Customer service
• Manhattan
• ERP/WMS Systems (SAP, Oracle, etc.)
• LRP
• Data analysis skills
• Supply chain management
• Oracle
• Vendor & Contract Management
• Microsoft Office Suite (Excel, PowerPoint, Outlook)
• SAP
• ERP systems
• Labor Planning (9 years)
• Cross-Functional Team Leadership
• Logistics & Supply Chain Management
• Data Analytics Tools: Tableau, Power BI (if applicable)
• Microsoft Excel
• Logistics
• Inventory management
• Process improvement
• Warehouse management system
• Transportation & Fleet Management
• Organizational skills
• Viaware
• Warehouse experience
• UltiPro (6 years)
• Microsoft Office
• Supply chain
• Inventory management (10+ years)
• KPI Development & Performance Monitoring
• Continuous improvement
• Computer skills
• Strategic Planning & Execution
• Production planning
• Microsoft Outlook
• Management
• Supervising experience
• Budgeting & Cost Reduction
• Leadership
• Lean & Six Sigma Methodologies
• Microsoft Word
• Shipping & receiving
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