Customer Service Bar Manager
Resume:
Rachel Hearn
Arlington, TX *****
*************@*******.***
Professional Summary
Experienced bar manager and bartender. Key skills include: employee training, customer service, and craft cocktail design. Detail-oriented and efficient, with strength in customer services and time management.
Authorized to work in the US for any employer
Work Experience
Bar Manager
At Fault-Farmers Branch, TX
August 2024 to Present
Role: Oversee daily operations of a busy pickleball bar, managing a team of bartenders and servers to ensure exceptional customer service and efficient bar operations. Trained and mentored staff, fostering a positive team culture and ensuring adherence to company policies and procedures.
Create and design seasonal and year-round drink menus, incorporating customer preferences and market trends to enhance guest experiences.
Developed and introduced innovative signature cocktails that reflect the brand’s identity. Maintained inventory control, order supplies, and track bar expenses to ensure budget adherence and minimize waste.
Resolved customer complaints and issues promptly, ensuring satisfaction and repeat patronage. Ensure compliance with local liquor laws and health regulations, promoting a safe and enjoyable atmosphere for all guests.
Example/Project Results: Spearheaded the redesign of the drink menu, introducing a craft cocktail section.
Created a signature cocktail program that aligned with events and special parties. Managed a successful promotional campaign, "Game Day Specials," which increased foot traffic during league games.
Bar Manager
The Londoner Colleyville-Colleyville, TX
January 2018 to August 2024
Role: Detailed organization of all office administration tasks including payroll, communication systems, and restaurant management. Creation of signature cocktails and specials. Management of closing bar shifts and openings.
Example Project/Results: Helped to maintain restaurant profitability through appropriate staff training and restaurant management.
Bartender
Knockouts sports bar-Grapevine, TX
August 2021 to July 2022
Role: Provide exceptional customer service in a fast-paced sports bar environment, ensuring customer satisfaction and repeat business.
Serve food and beverages, including specialty cocktails, beer, and wine, while maintaining a clean and organized work area.
Handle cash, process payments, and operate the POS system with accuracy and efficiency. Create a welcoming atmosphere by engaging with customers and providing information about the sports events being broadcasted.
Collaborate with team members to ensure smooth operations, including food and drink delivery, inventory management, and restocking supplies.
Manage multiple tasks simultaneously while maintaining attention to detail during high-volume periods. Ensure compliance with health and safety regulations, including checking IDs for age verification. Project Coordinator
University of Texas at Arlington-Arlington, TX
October 2021 to March 2022
Role: Provides a higher level of professional administrative skills in the coordination of all phases and activities of the Math department. Coordinates physical classroom support as well as online learning management system support and training to faculty and graduate students. Provides online learning management system support by building curriculum.
Example Project/Results: Led multiple design projects for the Math Department tutoring program that resulted in a higher student-tutor ratio than previous years. Bartender
The Londoner Colleyville-Colleyville, TX
December 2017 to August 2021
Role: Provided a pleasant drinking experience to customers while serving drinks and food in a timely manner. Coordinated inventory and supplies as necessary. Example Project/Results: Hosted launch party for Tullamore DEW Honey and created four signature cocktails.
Early Childhood Instructor
Discover and Share Preschool
January 2017 to December 2018
Role: Organized and led activities designed to promote social and mental development while evaluating student performance according to grade and state learning standards. Example Project/Results: Created an afterschool program that allowed for the development of various learning styles using both online and hands-on material. Education
Master's degree in Curriculum and Instruction
Harrison Graduate School
January 2017 to December 2020
Bachelor of Science in Animal Science
Texas State University
January 2010 to December 2014
Skills
• Windows
• Serving
• Team management
• Conflict management
• POS
• Customer service
• Time management
• Leadership
• Hospitality
• Teaching
• Bartending
• Computer skills
• Administrative experience
• Microsoft Office
• Sales
• Food service
• Training & development
• Instructional design
• Childcare
• Restaurant management
• Restaurant experience
Certifications and Licenses
Bartender License
Food Handler Certification
TABC Certification
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