Customer Service Office Manager

ERICA FREDERICK

Stone Mountain, USA ***** 708-***-**** *****@*****.***

Professional Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Work History

Office Manager 05/2021 to Current

Interior Design By S&S – Conyers, GA

Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

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Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

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• Order samples from vendors to handle presentation creation activities. Manage clients and vendor accounts by creating invoices and purchase orders and organizing payments and deposits using appropriate software.

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• Collaborate with vendors and contractors, ensuring timely delivery of materials and services.

• Complete order information by filling out order forms and handling cash advances and receipts. Provide timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

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Security Officer 09/2015 to 06/2020

Securitas – Chicago, IL

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

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• Acted quickly during emergency situations to reduce opportunity for damage and injury.

• Patrolled and monitored premises by foot.

• Provided security for special events as needed

House Manager 01/2012 to 01/2015

My Home – Chicago, IL

• Took time off to care for a family member

• Maintained the upkeep of the property

Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.

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• Enhanced resident satisfaction by addressing and resolving concerns in a timely manner. Customer Account Executive 06/2007 to 06/2012

Comcast – Oakbrook, IL

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Communicated with approximately 150 clients daily to understand needs and explain product value.

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• Mastered and constantly improved sales prospecting, follow-up and upsell processes.

• Enhanced customer satisfaction by efficiently addressing and resolving account issues. Education

High School Diploma

Barataria Senior Comprehensive - Port-of-Spain, Trinidad, West Indies Accomplishments

• Recognized for MVP Sales, Comcast

• Customer Service Award, SBC/AT&T

Skills

• Microsoft Word Suite • General office equipment

• Company database • Customer service

• Office management • Clear oral/written communication

• Bookkeeping • Inventory control

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