Customer Service Food

CHARLES CHAPMAN

Swansea, IL · 618-***-****

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Objectives:

To enhance my knowledge in the food and beverage industry, along with customer service and convention planning. To deliver world class service to clients, guests, and peers. Searching for employment with a progressive organization, offering challenges and continuing career growth.

I’m a seasoned food and beverage professional working to enhance the customer service experience. My goal is to develop my knowledge in food safety and alcohol responsible service.

EXPERIENCE

6/19-10/19 FOOD AND NUTRITION SUPERVISOR, MCKNIGHT PLACE

RESPONSIBILITIES

MAKING SURE DIETARY ORDERS WERE UPDATED, INFORMING SERVERS OF ANY CHANGES REGARDING RESIDENTS DIET ORDERS. ALSO MAKING SURE LUNCH AND DINNER ORDERS WERE SERVED IN A TIMELY MANNER.

ACCOMPLISHMENTS

MAKING RESIDENTS FEEL COMFORTABLE BY PRESENTING A WARM PRESENCE AND BY USING GREAT CUSTOMER SERVICE SKILLS.

3/14-5/19

FOOD SERVICE SUPERVISOR, Charles F. KnighT Center Hotel and Conference Center

Responsibilities

Supervising Alumni Bar, Banquets and Dining Room meals. Monthly inventory, training new hires, scheduling and food quality.

Accomplishments

Nominated employee of the month twice, and employee of the year once.

8/10-2/14

LEAD FOOD SERVER, Bixby’s Restaurant

Responsibilities

Greeting customers, explaining menu selections in detail, taking food/beverage orders, collecting payment. Training new hires on the skills of customer service.

Accomplishments

Gained respect from co-workers and supervisors. Gained repeat customers.

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