Project Management Scrum Master

AMAURY DELGADO

M: 201-***-**** E: ******@*****.***

Summary:

Amaury Delgado is a seasoned project management professional with extensive experience in managing both large-scale ($3.7M / ~46k hours) and smaller ($640k / ~8k hours) projects. As a certified PMP and Scrum Master, Amaury has consistently demonstrated the ability to enhance efficiency, productivity, and quality within project teams. With a proven track record in coordinating and facilitating meetings across various management levels. Amaury excels in all stages of the system development life cycle (SDLC) and project life cycle (PLC). His expertise in identifying and managing action items, issues, and risks has been instrumental in delivering successful project outcomes. Amaury is proficient in Agile, Waterfall, and project management tools.

Certifications:

Project Management Professional (PMP) October 2014 to Present

Certified Scrum Master November 2019 to Present

Demonstrated Competencies:

Effective in coordinating and facilitating meetings with large audiences including all different levels of management from managers to directors up to C-level executive attendees within business and IT organizations.

Proficient in all stages of the system development life cycle (SDLC) and project life cycle (PLC), as well as Agile and Waterfall Methodology.

Education:

Bachelor of Science, Management

New Jersey Institute of Technology (NJIT), Newark, NJ

Technical Proficiencies:

Microsoft Project, Clarity OnePPM, Microsoft SharePoint, Microsoft Excel, Microsoft Visio, Microsoft PowerPoint, Scrum, Waterfall, SDLC, CMMI, Planview, Visual Basic for Applications (VBA) for Office Applications, Jira, Confluence, and Smartsheet

Work Experience:

New York Life (via Ampcus) — Remote

Senior Project Manager Feb 2022 – Jun 2024

Providing PMO support to the Underwriting (UW) and Field Service (FS) teams.

Project Manager for Integrated Change Management (ICM) work stream which is dedicated to operationalizing replacement of New Business Platform (NB21) with Accenture's Annuities & Life Insurance Platform (ALIP).

Collaborated with program leads to ensure successful rollout of ALIP General Offices across the nation.

Project manager for the nationwide rollout of Accenture's Life Insurance Platform (ALIP) to all General Offices (GOs) across the country.

Successfully managed the operational readiness of ALIP rollout, with a focus on Agency, Field Service, and Underwriting (UW) departments by collaborating with department PMs and training and communication leads.

Developed, in collaboration with program and department leads, a repeatable process based on a comprehensive, templated project plan for all rollout waves.

Facilitated adherence to the established process, ensuring timely and efficient implementation of ALIP in each GO.

Coordinated with IT teams to schedule and manage multiple releases throughout the year, encompassing 10 to 15 enhancements/features per release.

Demonstrated a high level of proficiency in project management of all assigned enhancement and feature change requests, resulting in a record of on-time delivery.

Proactively addressed project challenges and resolved issues to maintain smooth progress and meet project milestones effectively.

Fostered strong cross-functional collaboration between business stakeholders and IT teams to drive alignment throughout the release process.

Contributed to continuous improvement efforts, identifying opportunities for enhancing project efficiency and overall program performance.

Avalon Healthcare Solutions — Remote

Senior Project Manager Jun 2021 – Jan 2022

Performed in a high-visibility individual contributor role, able to work cross-functionally and with all levels of the organization.

Successfully managed the implementation of the Routine Test Management (RTM) product for three clients within a tight timeframe of 6 months for each project.

Collaborated closely with project managers at each client to gather and identify specific business requirements for the RTM product implementation.

Acted as a primary point of contact between Avalon Healthcare Solutions and the clients, ensuring effective communication and understanding of project needs.

Provided regular updates to senior leadership on a weekly basis, keeping them informed about the progress and status of each client's RTM implementation.

Successfully completed the full RTM implementation for one client and transitioned the remaining two implementations to a newly onboarded project manager, maintaining seamless continuity.

Collaborated cross-functionally with several teams to meet project objectives.

Worked with the data services team to ensure all client claims and monthly member data were accurately received.

Liaised with the privacy and compliance office to secure client approval on all policies loaded into Avalon's Policy Enforcement Application (APEA).

Oversaw the installation and integration of APEA at each client site, a critical requirement for all RTM implementations.

Ensured that all policies being loaded to Avalon's Policy Enforcement Application (APEA) received the necessary review and approval by both the client and Avalon’s compliance team.

Demonstrated a high degree of agility in managing shifting priorities and meeting stringent project deadlines, leading to successful implementation outcomes.

MetLife (via Tailored Management) — Bridgewater, NJ

Senior Project Manager Jan 2020 – Sep 2020

Led and managed multiple work streams for the successful launch of a new Health Savings & Spending Account (HS&SA) product.

Oversaw the Vendor setup stream, ensuring operational readiness post-product launch and fostering a seamless collaboration between MetLife and the vendor.

Worked closely with the sales team to enable them to quote the new product for potential clients and effectively communicate sales to the implementation teams.

Ensured implementation teams had comprehensive work instructions available to facilitate a smooth product implementation process for figure clients.

Collaborated with cross-functional teams to facilitate a successful HS&SA product launch.

Partnered with service teams to equip them with the necessary tools and knowledge to effectively service clients once the product went live.

Collaborated with the reporting team to develop, document, and provide accessible reporting for implementation, service, and client needs.

Effectively managed a complex project with numerous work streams, engaging and coordinating with stakeholders from IT, business, vendors, and internal end users.

Utilized project management best practices to deliver the project on time, within budget, and meeting all quality standards.

Conducted regular status meetings and provided progress updates to project stakeholders, ensuring alignment and addressing potential issues proactively.

Demonstrated strong leadership skills in guiding and motivating teams to achieve project milestones and objectives, fostering a collaborative and productive work environment.

Maintained all project related artifacts such as RAID log, RACI matrix, Project Plan, and weekly status.

Asembia — Florham Park, NJ

Project Manager May 2019 – Nov 2019

Collaborated with IT to ensure any changes consider the broader impact to the application and users as well as identified necessary database changes and how to integrate them into the existing structure.

Tracked the status of a portfolio of approximately 90 projects.

Hosted meetings with senior management to prioritize and schedule project work and identify resource gaps.

Reviewed and analyzed requirements to identify gaps and worked with the business ensure clear requirements were defined for the development team.

Lead a Scrum team on an application split project which required the setup of a standalone version of the same application for two business areas. Deliverables included hardware setup of new servers, setup of new databases, decoupling of code pertinent to the separate business units, reinstalls of batch jobs, and development of UIs.

Lead production support scrum teams to maintain intake sites, application enhancements, call center application upgrades, call script updates, and production issues.

Held daily scrum stand-ups and gathered status on assigned tasks by reviewing KanBan board and ensuring team members were making the appropriate updates in Jira for all assigned projects.

Novartis Pharmaceuticals (via NewAgeSys) — East Hanover, NJ

Project Portfolio Analyst Oct 2018 – Apr 2019

Supported a PMO by providing project portfolio management across 10 Business Units and 7 IT Functional Areas with resource demand for 1200 projects worth $1.2B in capital and operational expense.

Supported the Project and Portfolio Team with Novartis Business Service IT's fiscal year project and portfolio budget process by assessing the portfolio's IT capital and operational expenses against the approved budget.

Supported execution of Novartis Business Service IT portfolio management activities such as quarterly portfolio reviews Novartis’ CIO and bi-weekly reviews of IT investment requests with the IT Investment Committee lead by the Novartis’ CIO.

Communicated P&P Team processes for investment approvals to IT Leads and their respective Demand Supply Managers (DSMs) then worked with DSMs to ensure processes are well understood and communicated down to project managers.

Optum — Basking Ridge, NJ

IT Application Project Manager Sep 2015 – Oct 2018

Managed several large ($3.7M / ~46k hours) and small ($640k / ~8k hours) projects; most notable project was a large application migration for a state client with 6 functional areas, 30+ deliverables, and 50+ onshore and offshore resources.

Managed all aspects including project planning, tracking and oversight of schedule and budget, issue resolution, and risk identification of multiple cross functional and complex IT projects within the application's portfolio from Initiation to Closure.

Worked closely with Release Management on a weekly basis for various release related activities such as scheduling projects to a release, provide status of my projects scheduled to an upcoming release, possible rescheduling of a project to another release, release code freeze breaks, post release activities.

Once Optum implemented the Optum Scalable Agile Methodology in approximately March of 2017 I worked with an Agile Coach to lead projects in a Scrum Master capacity.

Held daily scrum stand-ups and gathered status on assigned tasks by reviewing KanBan board in CA Agile and ensuring team members were making the appropriate updates to their tasks.

CVS Caremark (via Xsell Resources) — Florham Park, NJ

Jr. IT Project Manager Oct 2014 – Sep 2015

Supported operations of a PMO team managing an IT portfolio composed of four programs with a value of $21M in 2014 and 2015.

Managed all aspects including project planning, tracking and oversight of schedule and budget, issue resolution and risk identification of multiple cross functional and complex IT projects within the portfolio to successful conclusion.

Managed the closure and transition of post implementation production issues for various programs.

Developed tools using macro-enabled workbooks to assist project managers across the portfolio manage their resource forecasts to their approved budgets as well as automate status reporting materials for presentation to IT and business stakeholders.

UBS (via 77Soft) — Weehawken, NJ

Jr. Project Manager Nov 2013 – Sep 2014

Supported day to day operations of a small and dedicated PMO team managing a complex and critical initiative composed of three programs for the Stability Initiative; a project intended on ensureing disaster recovery, network resiliency, and business continuity for the financial advisors across the entire firm.

Maintained and administered PMO SharePoint site with operations materials, various interlinked SharePoint lists, calendars, created SharePoint pages for new programs, and troubleshooting SharePoint issues.

Supported meeting management across the initiative with project manager and executive stakeholder audience by gathering and distributing meeting materials which included status reports, documenting meeting minutes, action items, and decisions.

Facilitated roadmap and resource planning sessions for yearly funding submissions which required documentation of scope definition, requesting milestone roadmaps with associated project objectives, success criteria, risks, assumptions and dependencies to support funding requests.

Horizon BCBSNJ (via Axelon Services) — Newark, NJ

Project Coordinator Jun 2013 – Nov 2013

Supported the PMO staff with day to day operations of managing a critical vendor project intending to onboard a new behavioral health vendor and integrate it into Horizin BCBS’ systems, processes, and business.

Tracked current status for various application development areas supporting the program by reaching out to technology leads and gathering their status updates.

Solicited financial estimates, level of effort in hours, from application development team leads project resource planning.

Maintained and archived project documentation such as RACI, RAID log, project plans, project phase gate documents as well as administered document repository on SharePoint by provisioning permissions and maintaining folder structure.

Credit Suisse (via SGA, Inc.) — New York, NY

PMO Analyst Jul 2012 – Dec 2012

Provided PM support for the contract lifecycle project intended on automating contract review and approval for the firm.

Coordinated, facilitated, and documented various internal meetings by recording minutes, action items, and decisions as well as managed RAID logs for the project management office.

Monitored and tracked the progress of the projects and programs assigned to the PMO by collaborating with project managers to ensure OnePPM tool (Clarity PPM rebranded for Credit Suisse) was updated with current status, issues, risks, risk mitigation plans and budget information.

Maintained financial controls for recording, monitoring, forecasting, and budgeting project capital expenditure to track resource utilization.

Gathered information for overall reporting on information technology projects and provided weekly dashboards to project and program stakeholders.

Medco Health Solutions — Franklin Lakes, NJ

Project Analyst Sep 2007 – Jul 2012

Coordinated and facilitated the Change Management and Implementation (CMI) Office Project Review Meeting; duties included reviewing various projects for their execution, cost, benefits, status, issues, and risks.

Projects included: IT/Infrastructure, Compliance, New Markets, International Markets, Corporate Integration, Release Management, Medicare / Medicaid Solutions, Healthcare Reform, Finance.

Ensured all projects adhered to CMI Office corporate governance and change control processes.

Assessed projects and portfolio for benefit, cost, and execution health indicators and provided regular and ad-hoc reports to senior management.

Assisted in training sessions, for newly hired project managers, on Medco's corporate governance model, project life cycle, phase gate review process, and funding request submission and approval process.

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