Customer Service Relationship
Resume:
Janeirah Hamlett
Richmond, VA *****
*****************@*****.***
Professional Summary
Developed critical skills in high-paced customer service environment, including effective communication and problem-solving. Seeking to transition into new field utilizing these transferable skills. Aiming to leverage past experience to contribute positively to new role and organization.
Experienced with customer relationship management and sales techniques to drive outbound success. Utilizes effective communication and persuasive skills to engage prospects and close deals. Track record of maintaining customer satisfaction and achieving sales goals through strategic planning and execution.
Sales professional prepared to excel in outbound engagements. Successfully improved customer satisfaction and sales performance through targeted outreach and persuasive communication. Proven ability to collaborate with team members and adapt to evolving business needs, ensuring consistent results.
Positive, upbeat personality with excellent communication and problem-solving abilities. Knowledge of customer relationship management software and persuasive communication techniques, along with proficiency in handling high-volume outbound calls. Committed to driving customer satisfaction and contributing to sales growth.
Professional agent with experience in outbound communication and customer engagement. Adept at building strong client relationships and driving successful outcomes. Strong focus on teamwork, adaptability, and achieving targets. Skilled in persuasive communication, problem-solving, and CRM software.
Skills
Food Safety Compliance
Goal oriented
Appointment setting
Performance tracking
Persuasion techniques
Script adherence
Customer relationship building
Outbound sales
Sales presentations
Objection handling
Sales reporting
Email etiquette
Upselling strategies
Call scheduling
Positive attitude
Teamwork
Quick thinking
Problem-solving
Attention to detail
Work History
Current
Cuore Call center
inbound and outbound agent
Answer calls and respond to texts
Handle customer inquiries both telephonically and by text
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Current employer
May 2023 - Current
Walmart - Richmond, VA
Supervisor of Walmart
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
March 2017 - Current
Tlk Group - Richmond, VA
Saleteller
To provide customers with a great experience of upgrading their servers to a trustworthy company such as Comcast ensuring our customers that who they're getting their internet and TV service and also phone service that they always can count on us to make sure that they have in the best Comcast experience we also provide them with how much they will be paying including taxes and fees before they make the purchase
November 2014 - June 2016
VCU Medical Center - Richmond, VA
Dietary aide1 +2
Kept all kitchen areas clean, tidy and free of hazards.
Served meals to residents in accordance with established schedules and dietary procedures.
Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Followed all food safety regulations while preparing meals for patients.
Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Discarded outdated food products and maintained waste disposal procedures.
Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
June 2015 - March 2016
Chipotle Mexican Grill - Chesterfield, Virginia
Kitchen Manager
Monitored on-time arrival and appropriate uniforms of all kitchen employees.
Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Checked and tested foods to verify quality and temperature.
Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Education
March 2010
Penn Foster High School Richmond, Virginia
High School Diploma Accounting And Finance
Graduated high school March of2010
GPA: 3.0
Collage
Bachelor's degree in Accountant in financing
Graduate July 2027
Awards
American Red Cross Medical Assistant graduated August15th of2016 with a certificate of completion
Contact this candidate