Front Desk Customer Experience

Shamela Shamsiddeen

*** ********* ***, *** #** • Bronx, NY 10473

478-***-**** • *********@*****.***

Professional Summary

Friendly, dependable, and customer-focused professional with over 8 years of experience in retail and front desk roles. Proven ability to provide top-tier service, resolve customer concerns, and maintain a clean, organized work environment. Strong communication, problem-solving, and POS system skills. Seeking a retail or front desk position at a leading name-brand company where I can contribute to a positive customer experience.

Work Experience

Front Desk Associate

Blink Fitness, Lower East Side, Manhattan, NY

June 2023 – January 2024

- Greeted and checked in members and guests with professionalism

- Managed new sign-ups, cancellations, and membership questions

- Responded to phone calls and emails; provided accurate information

- Maintained cleanliness and presentation of gym, lobby, and restrooms

Sales Associate

H&M, Bay Plaza Mall, Bronx, NY

June 2022 – April 2023

- Welcomed customers and provided product recommendations

- Assisted with fitting room, floor restocking, and merchandise display

- Answered questions about pricing, promotions, and product availability

- Resolved customer concerns to ensure satisfaction and return visits

Assistant Operations Manager (AOM)

XSport Fitness, Bay Plaza Mall, Bronx, NY

June 2022 – May 2023

- Supported front desk operations and customer inquiries

- Handled membership sales, renewals, and cancellations

- Resolved escalated complaints and ensured customer satisfaction

- Enforced gym safety and cleanliness standards daily

Education

Jill Chaifetz Transfer High School, Bronx, NY

February 2013 – June 2015

Key Skills

- Customer Service & Sales Support

- Front Desk & Administrative Support

- POS Systems & Phone Etiquette

- Team Collaboration & Time Management

- Adaptability & Critical Thinking

- Cleanliness & Organizational Awareness

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