Office Manager Data Entry
Resume:
Walpole, MA *****
*********@*****.***
● 3+ years of Office Manager and Assistant Human Resource experience in Home Healthcare Industry and in nonprofit organization financial products, business operations, accounting system, Audit financial transactions and documents.
● Proven experience with Recruiting tasks, hiring, coordinating Onboarding assignments and training sessions.
● Self-starter who proactively senses and responds to problems and opportunities; able and willing to learn and react quickly. Documents the assessment of client progress/regress and interventions provided in the medical record, on an ongoing basis.
● Responsible for all Facility billing, accounts receivable and collection activities and supervision of billing and collections personnel.
● Perform local office manager duties, including interfacing with IT hardware/software issues and managing on call answering services issues.
● Maintain agency manuals and track agency contracts for the renewal process.
● Oversee the planning, coordination and management of the business office and related operational activities, including billing for reimbursement, payroll and administrative quality improvement.
● Assist in ordering medical and office supplies as needed, maintain the storage room and help in maintaining appropriate inventory levels.
● Ability to review patient data and clinical guidelines and provide the appropriate information.
● Documents messages as required regarding illness, prescription refills, lab, radiology, wound measurements, imaging reports, test results, referrals, etc.
● 8+ years of Accounting and Financial experience in mortgage reconciliation and in both subsidiary and general ledger, nonprofit organization financial products, business operations, accounting system, Audit financial transactions and documents.
● Managed balance sheets statement, ensure bank payment timely, handled monthly, quarterly and annual financial closings.
● 4 years of Software Quality Assurance professional with extensive experience in IT, Finance, Healthcare, Mortgage, Insurance, and Retail Pharmacy.
● Experience in the Finance Industry in Collaboration with other parts of the current employer for improved quality, financial accuracy and workflow performance.
● Experience in monitoring the procedures and recording asset forms and updating the detailed schedule to management.
● Monitoring the company expenditure in comparison to the budget and management authorizations.
● Monitor accounts payable transactions both manual and electronic, reviewed the vendor side reports. Maintained the information and other data as per needed.
● Proficient in authoring and maintaining test artifacts: Test Strategy, Test Plans, Test Coverage Matrices, Test Cases, Test Results, Defect Reports
● Excellent in root cause analysis, configuration, troubleshooting, defect resolution/management
● Effective communicator (verbal and written) with great attention to detail, ability to multi-task and handle multiple priorities.
● Well-organized, analytical, probing, team-oriented, flexible, open to learning, and fostering a collaborative, and productive work environment.
● Proactive in ensuring customer satisfaction and user advocacy
● Proven experience handling financial data, ensuring compliance with all applicable Federal, State and/ or County laws and regulations related to privacy, and security
● Strong exposure to the Software Development Life cycle (SDLC) with experience in Methodologies.
● Experience in validating business requirements and performing Functional, Black Box,Positive, Negative, Data Driven, Regression, Integration and System Testing.
● Proficient in establishing QA Procedure/Standard Method and applying different testing approaches based on Design Documentation.
● Experience for Defect tracking and Defect management from the discovery of defects, submitting the defects with elaboration so that developers can recreate and provide the fix faster, retesting of the fixed defects and tracking the defect status in defect tracking tools till it is closed.
● Participated in the daily stand-up meetings to provide updates on testing status. Office Manager / Assistant HR
Accentcare Home Healthcare – Norwood, MA
March 2024 to Present
• Initiates the hiring process for caregivers including processing applications, background screening, testing, interviewing, and reference validation.
• Maintains the Wound ruler measurement and keeps the record of the injury.
• Maintains patient confidence and protects operations by keeping information confidential.
• Supervising administrative office personnel.
• Scheduling office staff.
• Complete daily deposits, process any credit card payments and submit to corporate biller for posting.
• Hires and onboards new administrative staff.
• Supervises, trains, and evaluates administrative staff.
• Sets the staffing schedule and approves paid time off.
• Maintains office medical supplies by checking stock; anticipating needs; placing and expediting orders; verifying receipt.
• Oversees the daily operations of the home health care agency, ensuring compliance with state and federal regulations.
• Manages human resources functions including recruitment, training, and performance evaluations of staff.
• Supervises administrative staff and coordinate office management activities to enhance efficiency.
• Develops and manage budgets, ensuring financial accountability and resource allocation.
• Responsible for the management and operational responsibility, financial reports, Tracking budget expenses.
• Achieved financial objectives by preparing a budget, scheduling expenditures, analyzing and initiating corrective actions.
• Established efficient workflow processes, monitored daily productivity and implemented modification to improve overall effectiveness of personnel and activities.
• Maintains office staff by orienting and training employees, disciplining and planning, monitoring and appraising job results.
• Assists with billing processes, including submission of claims and following up on insurance inquiries. Coordinate with billing teams to ensure accurate coding and documentation for reimbursements.
• Serves as a point of contact for patients, family members, and external agencies. Provide excellent customer service, addressing any concerns or inquiries in a timely and professional manner.
• Billing all insurances within timely filing guidelines, as well as follow-up on all claim in S/T status and those rejections by Medicare / Medicaid to ensure proper payment.
• Always maintain confidentiality per HIPAA regulations.
• Able to obtain preauthorization from HMO and commercial insurance. Verify patients Medicare and other insurance home health illegibility and responsibility.
• Schedules and coordinate onboarding assignments and training sessions.
• Compiles and process employee documentation and records, and keep the employee database up to date.
• Assists the HR manager with formulating policies, procedures, and changes, as well as communicating all updates to employees.
• Assists with recruiting tasks such as reviewing resumes, conducting and scheduling interviews, hiring, and following up with candidates.
• Maintains the departmental email account, responding to employee questions and complaints in a timely and professional manner.
• Tracks employee attendance, PTO, and leaves, and assist with payroll processing and documentation.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving, communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
• Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management. Hospice Office Manager / Team Assistant Beneficence Home Healthcare Office Manager - Milton, MA January
2024 to March 2024
● Responsible for the management and operational responsibility, financial reports, Tracking budget expenses.
● Performed posting charges, claims to payers, submit billing data, process claims.
● Reviews and verifies documentation supports diagnoses, procedures and results. Identifies discrepancies, potential quality of care and billing issues.
● Ensured accurate transaction records, financial processing and transaction process.
● Maintains office services by organizing office operations and procedures, preparing payroll, reviewing and approving, assigning and monitoring clerical functions.
● Managed daily operation of rehabilitation department.
● Maintains office staff by orienting and training employees, disciplining and planning, monitoring and appraising job results.
● Achieved financial objectives by preparing a budget, scheduling expenditures, analyzing and initiating corrective actions.
● Provided essential administrative support, contributing to the overall success of the team.
● Meeting Coordination: Efficiently schedule and coordinate meetings, and manage agendas, minutes and materials.
● Managed contracts with vendors, ensuring timely renewal and insurance verification.
● Prepared and generated reports, correspondence, presentations, organized meetings in conjunction with the Board of Directors.
● Endorse advanced technologies to promote efficiency and accuracy regarding patient records and organizations.
● Maintained paper and electronic files, databases, labeling, sorting and categorizing documents.
● Established efficient workflow processes, monitored daily productivity and implemented modification to improve overall effectiveness of personnel and activities.
● Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving, communicated corporate objectives across all divisions through regular correspondence and scheduled status update. QA Tester
CVS Health Headquarters - Woonsocket, RI
March 2023 to September 2023
● Implemented QA test strategy and Agile test methodology throughout the software development cycle, in collaboration with business analysts, developers, and project managers.
● Developed and implemented EDI applications to process Health Care transactions. Wrote SQL Queries for Back End Testing.
● Conducted Black Box Testing on the application and validated the dataflow in the application.
● Written Multiple Test Cases for multiple transactions include both inbound and outbound transactions.
● Prepared and executed different SQL Queries against the Oracle and Sybase Database.
● Reviewed and analyzed user stories and translated them into executable Test Plans and detailed testcases; identified knowledge gaps within the team and developed plans to bridge the gaps.
● Executed detailed front-end functional UI test cases to evaluate CVS proprietary billing software, retail pharmacy software, and third-party billing software.
● Performed back-end validation using SQL Developer query tool to ensure financial and transactional data integrity.
● Documented daily testing activity in Rally/Agile project management tool; analyzed test results, logged defects, updated Kanban boards, and generated test execution reports
● Oversaw defect management from logging through re-testing the fixes to ensure deployment of defect free code to production.
● Reviewing the Use Case Requirement, Functional Design Document and Technical Specification documents.
● Verified and Validated the Rates Calculations and Rate Renewal Calculations for different Products and benefits by preparing and executing different SQL Scripts.
● Prepared and executed different SQL Queries against the Oracle and Sybase Database. Closing Disclosure Specialist Team Lead
Loan Depot - CA
September 2016 to February 2023
● Manage the disclosure team in generating and distributing regulatory mortgage disclosures and ensure the effectiveness of compliance with federal and state regulations.
● Created auditing reports and processes to management.
● Processing new expenditure reports, ensure accurate capitalization and classification with management.
● Preparing payment and returns, correcting the numbers and tracking the payments. ● Prepare Loan, confirm fees and pricing are accurate. Disclose initial and revised disclosures promptly and accurately within regulatory requirements.
● Review fee changes to determine compliance with TRID changed circumstances and tolerance requirements.
● Assist, mentor and motivate team members to meet or exceed daily, monthly, quarterly and yearly ● goals, KPI’s and SLA’s.
● Liaised with customers, attorneys, and internal departments to ensure timely response to all inquiries.
● Reviewed documents included in loan packages to ensure compliance with Homestar, Investors and procedures
● Ensured timely processing, progress, and completion of all actions pertaining to home loans Insure FHA and VA loans
● Ensured printed copies of appropriate checklists related to work out of the LOS pipeline Corresponded with the title companies to ensure that Loan Depot is established on the title Substitute Teacher
School District - Walpole, MA April
2016 to September 2017
• Assisted lead teachers in planning and designing class sessions.
• Supervised and managed students during class and during the absence of the lead teacher.
• Created a positive learning environment by assisting students with carrying out classroom activities.
• Engaged students in students in social skills development activities
• Maintained appropriate classroom discipline and decorum
• Conducted classes in arts and world history from 2nd grade to 5th grade Data Entry Professional
Econo Lodge - Sharon, MA
May 2014 to April 2016
• Primary responsibilities included database entries, account management, preparing invoices, faxing, copying, filing, scanning, and maintaining updating databases.
• Fielded incoming calls, submitted documents, proofread files, processed payroll timesheets for department, prepared bank deposits details, and prepared reports and filing
• Maintained proper documentation using MS Office: Word, Excel, PowerPoint and Various other programs.
• Responded to incoming mail, researched questions and contacted members for clarification. Education
Bachelor of Dental Surgery in Dental Surgery
Dr. MGR Medical University - Chennai, TAMIL NADU, IN May 2000
Skills
• Home Care Home Base
• Empower
• RxConnect
• Data Analysis Requirements
• Sorting and Labeling
• Medical terminology
• Kinser
• Black Knight
• Office Management Documents/Record handling/Maintenance.
• Quick Book
• Documentation and Control Technical Support.
• MS Excel (Advanced) MS Word MS PowerPoint MS Teams MS Outlook Windows Mac OS Android iOS.
• Dental office experience
• Administrative experience
• Supervising experience
• Microsoft Excel
• Office experience
• General ledger accounting
• QuickBooks
• General ledger reconciliation
• Accounting
• Account reconciliation
• Medical records
• Customer service
• Office management
• Leadership
• Microsoft Access
• Accounts payable
• Typing
• Loan processing
• Post closing
• Data entry
• 10 key typing
• Journal entries
• Balance sheet reconciliation
• Clerical experience
Certifications and Licenses
Certified Notary Public
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