Medical Assistant Customer Service

Taylor Fish

St. Charles, Missouri / Phone: 636-***-**** / Email: *********@*****.***

EDUCATION —Associate in Arts Nursing

r nunity College — Graduated May 2015

SKILLS:

ge, injections, Office Management and Admin. Phone Etiquette

Mircosoft Office Suite e Freight Experience

d Sy > Therapy Specialist e Facilities Management e Retail Sales

art System e Retail Department Management e Customer Service

EMPLOYMENT HISTORY:

Medical Assistant: April 2024 to March 2025

St. Charles Psychiatric Associates

e Provided personalized care to patients undergoing Spravato (Esketamine) therapy for Major

itoring vitals during

Depressive Disorder (MDD), conducting pre-treatment assessments, mon!

treatment, and ensuring proper follow-up care.

e Administered medication to patients, maintained accurate documentation of treatment schedules,

and coordinated patient follow-up appointments to ensure continuity of care.

e Managed medication refills and insurance verifications, collaborating with pharmacies and

healthcare providers to ensure timely and accurate delivery of prescribed treatments.

Office Manager: November 2021 - April 2024

LifeStance Health-Maryland Heights, MO

Managed patient scheduling, intake, and follow-up procedures, ensuring seamless coordination

between medical staff and patients to support efficient office operations.

Handled confidential patient information, ensuring compliance with HIPAA regulations and

maintaining accurate electronic health records (EHR).

Provided exceptional customer service, addressing patient inquiries, managing calls, and assisting

with insurance verification to support the overall patient care experience.

Front Office Administrative Assistant: May 2021 - November 2021

LifeStance Health- St. Peters, MO

Coordinated daily office operations, including managing schedules, handling correspondence, and

organizing meetings to ensure smooth workflow and effective communication within the team.

Prepared and maintained accurate records, reports, and confidential files, ensuring compliance with

company policies and healthcare regulations.

Supported patient-facing processes by assisting with appointment scheduling, patient intake, and

documentation, contributing to a positive and efficient experience for both patients and staff.

Department Manager/Sales Associate: October 2010 - May 2021

Hobby Lobby

Provided exceptional customer service by assisting customers with product selection, answering

questions, and ensuring a positive shopping experience.

e Managed inventory, restocked shelves, and maintained store organization to ensure merchandise

was readily available and visually appealing.

e Processed transactions accurately, operated the cash register, and handled returns and exchanges in

a friendly and professional manner.

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