Customer Service Sales Representative

L M

● Distributed cards, spun roulette wheel and rolled dice in casino environment.

● Organised cash flow and recorded transactions for accurate recordkeeping.

● Exchanged cash for chips to provide requested amounts and currencies, keeping house banks balanced throughout shifts.

● Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.

● Identified and removed cheating players following procedure.

● Engaged with players, encouraging jovial and professional interactions to enhance experience.

● Maintained compliance with house gaming procedures and regulations to reduce risks.

● Enforced gambling rules to guarantee fair play.

● Determined winning hands and announced table results in line with established rules.

● Announced gameplay progression to encourage bets and currency exchanges at appropriate times.

● Increased client trust by providing accurate product information.

● Streamlined communication with customers to understand needs better.

● Handled sensitive personal data responsibly whilst maintaining confidentiality.

● Handled customer queries focused on first-call resolution.

● Facilitated positive customer experiences with attentive service.

● Achieved daily performance targets, aiding department progression towards sales goals.

● Utilised multi-line telephone systems for efficient call handling.

● Maintained accurate knowledge of current services to provide informative customer advice.

● Used outstanding problem-solving and communication skills to appease dissatisfied customers.

● Expert communicator

● Online customer service

● Account servicing

● Face-to-face selling

● Sales expertise

● Account management

● Cash management

● Stock counting

● Merchandising

● Customer relations

● Customer Service

● Retail marketing

● Focus on Certified Public

Accounting (CPA)

● Course of study in Accounting

●

●

Nationality: Kenyan

Nairobi, Kenya 00100 ● +254********* ● ***********@*****.*** Date of Birth: 6/3/1995 LORNA MATHAI

Sales Representative, 08/2022 - 03/2023

Dealer, 06/2018 - 09/2022

Mayfair International Group - Nairobi, Nairobi

WORK HISTORY

Call Centre Agent, 02/2023 - 04/2025

CCI - Nairobi, Kenya

SKILLS

11/2008

Buruburu One Primary School -

Nairobi

11/2012

Buruburu Girls Highschool - Nairobi

EDUCATION

Diploma of Higher Education :

Accounting, 09/2019

Strathmore University - Nairobi

PROFESSIONAL

SUMMARY

To pursue a challenging career and be

a part of a progressive organization

that will enable me to enhance my

knowledge and utilize my skills

towards the growth of the

organization. Skilled Sales

Representative well-versed in sales,

customer service and management.

Demonstrated track record of success

in generating new revenue streams

while building customer loyalty and

retention. Focused on helping others

with quality service for diverse needs.

Focused Account with impressive

track record in collaborative, cross-

functional teamwork within

high-pressure environments. Adept at

project planning and managing

multiple accounts at once. Dedicated

to keeping records accurate and

controls tight to meet all business

needs. Systematic and well-organised

with strong attention to detail,

mathematical acumen and GAAP

knowledge. Detail-oriented with

financial data and careful to follow

accounting best practices and

regulatory requirements. Helps drive

financial improvements with reliable,

accurate and compliant records for

forecasting and business planning.

Swahili

Intermediate

English B1

Advanced

C1

● Improved new business using targeted door-to-door selling.

● Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.

● Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.

● Listened to customer problems, objections and concerns, offering tailored solutions.

● Provided customers with price information and handled financial transactions.

● Helped resolve client problems quickly with superior customer service.

● Responded to telephone and in-person requests for information.

● Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

● Collected and processed payments.

● Built lasting relationships with clients through customer service interactions.

● Resolved customer concerns promptly to maintain satisfaction.

● Bridgit Njeri (Operations Manager,

CCI), +254*********

● Burathoki Prasad (Managing

Director, Mayfair International

Group), +254*********

● Ramson Cheruiyot (Manager,

Dairyland), +254*********

● Tolerant to stressful circumstances.

● Problem analysis and ability to solve

problems efficiently.

● Accuracy and attention to detail.

● Strong verbal and personal

communication skills.

● Quick learning and multitasking

skills.

● Marital status: Engaged

● Nationality: Kenyan

● Date of Birth: 6/3/1995

● ID Number: 32273345

LANGUAGES

Sales Agent, 02/2014 - 05/2015

MTRACK SOLUTIONS LIMITED

Dairyland - Nairobi, Nairobi

REFEREES

Videogames

HOBBIES

Swimming

Reading

SKILLS

PERSONAL

INFORMATION

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