Customer Service Store Manager
Resume:
Donald Mikel
Houston, TX *****
******.**@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Technician Supervisor
Conco services-Laporte, TX
March 2021 to May 2025
•
• Performed on-site inspections and assessments of construction projects to ensure compliance with safety regulations and quality standards
• Collaborated with engineers and project managers to develop effective solutions for construction challenges
• Assisted in the planning and coordination of construction activities, including scheduling deliveries, managing inventory, and coordinating subcontractors
• Maintained accurate records of project progress, including daily logs, inspection reports, and material testing data
• Provided technical support to field personnel by troubleshooting issues related to construction methods or materials
• Coordinated with clients or stakeholders to address concerns or provide updates on project status as needed
• Participated in safety meetings and training sessions to promote a culture of workplace safety among team members
Assistant Store Manager
Cash America Pawn
February 2011 to March 2020
• Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
• Implemented new sales strategies that resulted in a 20% increase in monthly revenue
• Trained and mentored new employees on company policies, procedures, and customer service standards
• Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
• Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
• Monitored inventory levels and coordinated with suppliers to ensure timely replenishment of stock
• Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times
Manager
Cash America-Houston, TX
February 2011 to March 2020
• Led a team of 8 employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Implemented cost-saving measures that resulted in 15% reduction in expenses
• Collaborated with cross-functional teams to develop and execute marketing campaigns
• Maintained high standards of quality control to ensure customer satisfaction
• Created and maintained budgets, monitoring expenses to meet financial targets
• Negotiated contracts with vendors to secure favorable pricing terms
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
Education
High school or equivalent
HP Carter-Houston, TX
August 1989 to May 1993
Skills
• Customer service
• Communication skills
• Retail management
• Store management
• Supervising experience
• Inventory control
• Retail sales
• Management
• Cash handling
• Leadership
• Sales
Certifications and Licenses
Driver's License
Contact this candidate