Front Desk, Reception
Resume:
VIMBAINASHE MERCY MASASIRE
***** *** ******* * ***********
+263*********, 071******* *********@*****.***
2018
March 2024 - Present
Objective
A self-motivated individual with the passion and drive to take ownership of new tasks and go beyond boundaries to perform and accomplish tasks. Active listener and exceptional communicator willing to understand conflicts and provide a positive resolution. Noted for taking on challenging tasks in a new environment. Personal Details
Date of Birth : 13/01/1995
Marital Status : Single
Gender : Female
Willing to relocate : Yes
Education
Great Zimbabwe University
Human Resources Management
2.1
Experience
Corporate 24 healthcare
Front desk Clerk
Provide courteous and timely customer service by greeting and addressing customer queries promptly. Assist patients in accurately completing required forms. Check-in patients to their respective stations/ wards. Efficiently organize and schedule bookings and appointments, ensuring optimal time management. Uphold patient confidentiality and handle patient information with utmost discretion. Manage filing systems and records to ensure accurate patient data documentation. Attain authorizations as per medical aid requirements. Authorize procedures as per company policy. Process billing and payments when required. Ensure timely payments for admitted patients.
Assist patients in resolving billing issues promptly. Maintain cleanliness and organization in the reception area and restrooms. Collect cash payments, deposits, shortfalls and copayments.
Maintain a daily log of patients, records, and financial transaction when on shift. Provide daily reports to management for operational updates. Undertake additional tasks as assigned by management to support front desk and hospital operations 2020 - February 2024
2018 - 2020
2016 - 2017
Southmedical Pvt Hospital
Admissions and billing Clerk
Performing all Admissions and Billing Clerk duties stated below. basic customer services for routine patients or other enquiries Accept and process Healthcare claims and confidential medical records Verifying patient information and medical aid coverage, managing the medical aid billing process via New Health263,omnisol, email
Code diagnosis and procedures using ICD 10 codes
Follow up on unpaid claims and rejected claims, researching and resolving incorrect payments Process patient payments and refunds
Maintain upto date billing records
Communicate with patient medical aid and Healthcare providers as needed Producing monthly reports
Southmedical Pvt Hospital
Human Resources Assistant
Assist with day to day operations of the HR functions and duties Provide Clerical and administrative support to human Resources Officer Compile and update employee files (HRIS)
Process Documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluation etc)
Administer employee NSSA, Pensions and Statutory obligations Assist in payroll preparation by providing relevant data (belina payroll) Properly handle complaints and grievance procedures Conduct initial orientation to newly hired employees Southmedical Pvt Hospital
Human Resources intern
Skills
Communication
Decision making
Problem solving
Conflict resolution
Reference
Miss T Chigodora - South medical Pvt Hospital
Human Resources Officer
**********@********.**.**
Miss H Chirwa - Southmedical Pvt Hospital
Admissions Clerk supervisor
Mrs M Mariga - Corporate 24 health care
Front desk supervisor
Contact this candidate