Data Entry Customer Service

WOODBRIDGE, VA *****, WOODBRIDGE, US, ***** • *******.*************@*****.*** • +1-757-***-****

DESTINY WATKINS

Management Professional

PROFESSIONAL SUMMARY

Management professional with over 8 years of experience in administrative and customer service roles, demonstrating expertise in scheduling, data entry, and medical terminology. Proficient in Microsoft Office and Salesforce, with a strong focus on enhancing workflow efficiency and team collaboration. Committed to delivering exceptional service and continuously improving processes to support operational success.

EMPLOYMENT HISTORY

PATIENT SERVICES COORDINATORAug 2024 - Present

MyEyeDrWoodbridge,Virginia

Serve as the first point of contact for patients, delivering a warm and personalized check-in/check-out experience to ensure smooth and timely appointments.

Manage multiple responsibilities including greeting walk-ins, answering and routing calls, verifying insurance, and scheduling appointments to support efficient front desk operations.

Provide accurate insurance benefit information, assisting patients with understanding coverage options and coordinating care with doctor availability.

Collaborate with optometrists, Eyewear Consultants, and office staff to ensure a seamless and high-quality patient experience.

Participate in patient outreach and appointment confirmations to optimize schedule utilization.

Demonstrate adaptability by cross-training in other office roles as needed, including Eyewear Consultant and Optometric Technician support.

Utilize strong organizational and communication skills to prioritize tasks in a fast-paced healthcare setting while maintaining professionalism and patient focus.

Contribute to a patient-centric environment with a focus on quality care, continuous learning, and team collaboration.

ADMINISTRATIVE ASSISTANTMay 2023 - Present

Kinetix International LogisticsAlexandria, Virginia

Provide great customer service to both internal and external customers

• Help families move internationally and across the country by assisting in the management of their move

• Assist with the management of documents and key communications related to the move process

• Ensure timely Data Entry, accurate Cost Accruals, and prompt Billing

• Perform other tasks as needed to support the Operations and Accounting departments

• Continue learning with the goal to able to assist/replace Move Coordinator in all move related tasks.

• Directed calls based on query type to streamline support.

• Received and distributed incoming mail and digital correspondence.

• Supported workflow of daily administrative tasks to achieve targets and deadlines.

• Maintained inventory of office supplies and placed orders.

• Coordinated appointments and schedules for executive staff members.

• Entered data accurately into spreadsheets and databases for record-keeping purposes.

• Assisted in preparation of monthly financial reports for executive review.

• Processed invoices and expense reports according to company policies.

• Handled sensitive information with discretion while maintaining confidentiality protocols.

• Created and maintained databases used by multiple office members.

LEAD BUSINESS OFFICE ASSOCIATE/SENIOR COORDINATORApr 2019 - Jun 2023

CarMaxWoodbridge/Richmond, Virginia

Distribute work among associates based on staffing and established priority to ensure workload balancing and completion of daily goal for a team of 15-20

• Collaborate with peers and management to complete daily workload for 60+ associates to include ongoing projects as assigned

• Serve as a subject matter expert and “go-to” person for the team with all technical matters up to and including escalations

• Contribute to team goals, focus on everyone's success, and jump in to help when needed

• Observe and Coach on Technical Skill

• Provide in the moment guidance for technical questions

• Review work to ensure accuracy and excellent execution

• To include call reviews, missing title reviews, and/or side-by-side observations with team of 15-20

• Provide feedback on best practices focusing on consistency, efficiency, and a commitment to accuracy among the team based on review of daily work and identified trends

• Analyze data captured during reviews to suggest process improvement, identify opportunity for relationship building w/external lenders or auctions and/or establish metrics to drive production

• Identify, Research, and Resolve Problems

• Thinks logically and conducts root cause analysis while considering long and short-term impact when suggesting or implementing process changes

• Resolution will include partnerships with internal and external business partners such as other departments within the Home Office, store management, financial institutions, and auction houses

• Escalate to management when necessary.

PHARMACY TECHNICIAN EXTERNFeb 2017 - Apr 2017

Lawrence PharmacyChesapeake, VA

Received written prescription or refilled requests and verified that information was completed and accurate

• Ordered, labeled, and counted stock of medications, chemicals, or supplies and entered inventory data into computer

• Assisted pharmacist and support staff with managing high volume of prescription orders at counter and drive-thru.

• Pre-packed bulk medicines, filled bottles with prescribed medications, and typed and affixed labels

• Supplied and monitored robotic machines that dispense medicine into containers and labeled the containers

• Answered telephones, responded to questions or requests.

• Verified on-hand counts of different types of oral, injectable and topical medications.

• Consulted with patients about proper usage instructions for over-the-counter products.

EDUCATION

HEALTH INFORMATICS CERTIFICATE Apr 2025

University of Phoenix-ArizonaPhoenix, Arizona

BACHELOR OF SCIENCE IN HEALTH MANAGEMENT - HEALTH SCIENCEJan 2025 – March 2025

University of PhoenixPhoenix, Arizona

Graduated Magna Cum Laude

DIPLOMA IN PHARMACY TECHNICIANJan 2017

Everest CollegeVA

Graduated Summa Cum Laude • Awarded Salutatorian

DIPLOMAJan 2014

Deep Creek High SchoolVA

SKILLS

Customer Service, Data Entry, Scheduling, Pharmacy, Medical Terminology, Microsoft Office, Calendar Management, Critical Thinking, Salesforce, PeopleSoft, Kronos.

ADDITIONAL INFORMATION

PROFESSIONAL MEMBERSHIPS

The National Society of Leadership and Success • Member of Upsilon Phi Delta • Dean's List Spring 2024

CERTIFICATIONS

HIPAA Certification (Nov 2016 - Present)

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