Front Desk Customer Service
Resume:
Jean Steele
Rohnert Park, CA *****
*****************@*****.***
Professional Summary
I am a hard worker. With experience in auditing and handling cash. I have always striven to keep my draw within $2 either way.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Taking care of elderly family member
N/A-Petaluma, CA
July 2023 to Present
• Created a warm and supportive environment for clients by engaging in meaningful conversations and activities
• Managed household tasks including meal preparation, light housekeeping, and laundry
• Accompanied clients on outings such as doctor's appointments or social events
• Provided emotional support during difficult times while respecting the privacy of clients' personal lives
• Coordinated medical appointments by scheduling transportation arrangements for clients Night Auditor
La Quinta Inns & Suites-Rohnert Park, CA
April 2023 to July 2023
• Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
• Managed front desk operations during overnight shifts, including guest check-ins and check-outs
• Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review
• Responded promptly to emergency situations such as fire alarms or medical incidents, following established protocols
Front Desk Receptionist
Inn at the Tides-Bodega Bay, CA
March 2022 to April 2023
• Greeted and welcomed guests, providing a positive first impression of the company
• Maintained cleanliness and organization of the front desk area at all times
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
• Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
• Coordinated with housekeeping staff to ensure timely room turnovers and cleanliness standards were met
• Provided administrative support by preparing documents, organizing files, and handling correspondence
• Responded to email inquiries in a professional manner within established timelines
• Trained new front desk personnel on standard operating procedures and customer service protocols Cashier/Customer Service
Target-Petaluma, CA
October 2017 to October 2020
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
Cashier/Cook
Mary's Pizza Shack-Petaluma, CA
July 2017 to December 2017
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Prepared and cooked a variety of pizzas, ensuring high quality and consistency in taste
• Operated pizza ovens, grills, and other cooking equipment with precision and safety
• Collaborated with team members to ensure smooth workflow during busy periods
• Adhered to all food safety regulations and guidelines while handling, preparing, and storing food items
• Ensured timely delivery of pizzas for take-out or delivery orders according to customer specifications Education
High school or equivalent
Casa Grande High School - Petaluma, CA
August 2002 to June 2006
Skills
• Customer Service
• Crew Member
• Food Service
• Cashiering
• Cash Handling
• Retail Sales
• POS
• Food Preparation
• Cooking
• Restaurant experience
• Serving
• Microsoft Office
• Computer skills
• Front desk
• Stocking
• Catering
• Kitchen Experience
• Upselling
• Office experience
• Phone etiquette
• Typing
• Cash handling
• Basic math
• English
• Night Audit
• Guest Services
• Microsoft Word
• Fraud prevention and detection
Assessments
Filing & organization — Proficient
June 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Retail customer service — Proficient
June 2024
Responding to customer situations in a retail setting Full results: Proficient
Data entry: Attention to detail — Proficient
June 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer service — Proficient
June 2024
Identifying and resolving common customer issues
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
May 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Front desk agent (hotel) — Proficient
May 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Front desk agent (hotel) — Proficient
May 2024
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
May 2024
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
June 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Retail customer service — Proficient
June 2024
Responding to customer situations in a retail setting Full results: Proficient
Food service: Customer situations — Proficient
July 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Sales skills — Proficient
May 2024
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Girl scout of America
October 1993 to Present
started as a Daisy girl scout went through every level and now am a volunteer with troops that need the help.
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