Customer Support Administrative Assistant

Clinton Cruz

Hialeah, FL • *.******@*******.*** • 786-***-****

EXPERIENCE

Customer Support/Sales Specialist December 2022 - Present

CGS INC. (Cuisinart/Conair) Miami, FL

•Maintained a 97% customer satisfaction rate, contributing to a 6% increase in retention.

•Expanded existing customer accounts by 9% through excellent communication and effective problem-solving.

•Reduced average resolution time by 4 minutes by efficiently triaging incoming calls.

•Decreased service-related complaints by 27% with proactive conflict resolution strategies.

•Managed 40+ customer complaints daily, sustaining a 93% satisfaction rate.

Administrative Assistant February 2019 - December 2022

CEVA Logistics Medley, FL

•Expanded the client base by 20% in the first year through strong relationship management.

•Improved office efficiency by implementing enhanced document organization, reducing late payments by 30%.

•Achieved a 30% reduction in late payments within six months by implementing efficient account management practices.

•Accelerated onboarding for 40+ new hires by developing clear training materials and workflow guides.

•Managed route and travel expenses, cutting operational costs by 12%.

Purchasing Specialist June 2018 - February 2019

Nspire Healthcare Miami Lakes, FL

•Streamlined procurement processes, reducing administrative overhead by 15%.

•Improved billing accuracy and payment turnaround times through refined invoicing procedures.

•Conducted regular stock assessments to anticipate demand and prevent over-purchasing or shortages.

•Managed purchase orders and maintained compliance with company policies and budget constraints.

•Collaborated with finance and operations teams to align purchasing strategies with business needs and budget forecasts.

Shipping & Logistics Specialist October 2017 - February 2019

B/E Aerospace Medley, FL

•Increased team productivity by 20% by establishing standardized workflows.

•Achieved a 98% customer satisfaction rate and decreased product returns by conducting rigorous product inspections before shipping.

•Ensured compliance with security regulations and smooth transportation of goods by successfully submitting shipments for TSA clearance.

•Maintained a 100% compliance rate with TSA requirements.

SKILLS

AS400 Bilingual (ENG/SPN) CRM Matrix Excel SAP QuickBooks Worldport (WMS)

EDUCATION

Miami Dade College Associate of Arts Coaching and Scouting

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