Customer Service Continuous Improvement
Resume:
Steven Soto
Addison, IL *****
*************@*****.***
Professional Summary
Self-motivated Machinist determined to produce and repair all mechanical equipment with precision and keen attention to detail.
Machinist with 4 years experience reviewing work orders and running several different machines simultaneously in a 5S environment.
With outstanding problem solving skills focused on driving continuous improvement through innovative ideas and methods.
Adaptable with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction. Prior customer service and customer care experience. Authorized to work in the US for any employer
Work Experience
Laser, saw and CNC operator
Herrmann Ultrasonics-Bartlett, TN
October 2021 to Present
• Operated CNC machines to produce precision parts according to specifications
• Inspected finished products for defects or imperfections, ensuring adherence to customer requirements
• Operated saw machinery to cut and shape various materials according to specifications
• Ensured proper alignment of materials and adjusted settings for accurate cuts
• Maintained a high level of accuracy in cutting dimensions, minimizing waste
• Inspected materials before and after cutting to ensure quality standards were met
• Performed routine maintenance on saw equipment to keep it in optimal working condition
• Collaborated with team members to prioritize work orders and meet production deadlines
• Set up and calibrated machines, ensuring proper alignment and tooling for optimal performance Picker/Packer shipping and receiving
Liftmaster DC-Addison, IL
January 2019 to January 2020
Pick and pack the tickets/orders that are given and use TC scanners to load them on the necessary LTL trucks. Make sure they are wrapped perfectly tight and guarded with corner boards to reach the destination of the customers. Use Drexel's to put away material on shelves and use live putaway on scanner to put them in active fills. We work in a 5S environment with Lean and Kanban as well to keep our place safe and organized.
CNC Machinist
Alro Plastics-Bloomingdale, IL
July 2017 to February 2019
Measured and marked dimensions and reference points accurately. Measured instruments to verify compliance with precise specifications. Tracked shop cutting tool usage and sharpened and replaced cutting tools.
Measured, marked and indicated proper dimensions and reference points on materials and work pieces for future reference.
Calculated and set controls to regulate machining factors like part speed, feed, coolant flow, depth and angle of cut and clamping methods. Machined small and large parts to tolerances of a 1/8 or less. Selected appropriate speeds and feeds according to type of metal and finish specifications. Operated hand tools, drill presses, riveting machines and tap burners. Followed casting contour and avoided undercutting and removal of surfaces. Production/Machine Operator
BCI Acrylic Inc-Libertyville, IL
June 2013 to July 2017
Maintained accurate stock records and schedules.
Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Education
High School Diploma
College of DuPage-Glen Ellyn, IL
2010
Addison Trail High School-Addison, IL
Skills
• Continuous improvement
• English
• CNC
• Strong communication skills
• Scanning
• Lean
• Excel
• Problem solving
• Machining
• Calipers
• 5S
• Process Improvement
• Kanban
• Microsoft Excel (3 years)
• Equipment repair
• Shipping
• Customer Service (3 years)
• Microsoft Word (3 years)
• Warehouse distribution
• Shipping and receiving
• Cnc Machine
• Manufacturing
• Six Sigma
• Blueprint reading
• Injection molding
• Packing
• Microsoft Powerpoint
• CNC Programming
• Microsoft Office (3 years)
• Forklift
• Customer Support (3 years)
Certifications and Licenses
Driver's License
Forklift Certification
Additional Information
SKILLS
Problem solving Shipping and receiving
Fine motor skills Defect tracking
Current forklift operator certificate Injection molding knowledge Able to lift up to 100 pounds Fluent in English and Spanish Safety-conscious
Strong communication skills
Determined
Packing and scanning orders
Contact this candidate