Support Analyst Information Technology

I am a very highly motivated individual that always looks to preform tasks at a high level of quality. This adds to the high standards I hold when working to ensure all work is done with maximum efficiency. To keep up with these standards, I am always willing to learn and absorb information through my peers as the field of Information Technology expands and develops throughout the upcoming years.

Tenacious Work Ethic

Adept Learner

Critical Thinker

Extraordinary Management Skills

Key team worker

Excellent communication skills

Strong interpersonal skills

Proactive and self-motivated

Immense Attention to Detail

VSE Corp

IBM and HCL America

Level 2 System Support Analyst for Social Security Administration System Representative for Anthem

Provided comprehensive technical support for Federal employees, addressing issues related to SSN profiles and managing McAfee encryption challenges. Additionally, took on the responsibility of setting up new machines, ensuring the seamless integration of VPN, McAfee Encryption, and other essential software. Worked with Mainframe-based applications and successfully managed diverse user profiles. Conducted testing and configured Avaya one-x softphone on end-user systems, utilizing hands-on experience with the SCCM tool to efficiently push software. Additionally, worked seamlessly with ServiceNow (ITSM Tool) and followed up with customers to ensure comprehensive issue resolution. Diagnosed system errors, responded to inquiries through various channels, and coordinated with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.

HCL America

Graduated with Bachelor of Humanities from Delhi University in 2001 Level 3 System Support Analyst

Delivered top-tier technical assistance to clients utilizing advanced tools such as SCCM, Remote Assistance Tool, and System Configuration. Responsible for configuring systems for clients assuring seamless operations. Conducted thorough analyses to address software-related problems, password issues, and provided in-depth network support. Additionally, took charge of ensuring smooth OneDrive synchronization, offering expert assistance in virtual desktop setups, and delivering support for softphone integration. Feb 2022 - Present

Jan 2021 - Nov 2021

Oct 2016 - Sep 2020

SUMMARY

Cary, NC · *.*********@*****.*** · LinkedIn

Sukhvinder Sahni

EDUCATION & CERTIFICATIONS

KEY COMPETENCIES

CompTIA A+ Certified (220-1001)

PMP Certified

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