Customer Service Product Management
Resume:
Fatouma Nasser Ali
Lewiston, ME 04240
*********************@*****.***
SUMMARY
I am Capable planning knowledgeable about managing routs while providing top-notch customer service to customers. A well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
SKILLS
• Purchasing management
• providing Stories and motivational children
• dealing with and helping orphanage children
• Logistics oversight
• Continuous improvement
• Product management
• Distribution management
• Operational management
• Planning and implementation management
• Monitoring and conflict resolutions
• Planning: helps to ensure that lesson activities reflect the learning intentions.
• Classroom management: learners make more progress when lessons are dynamic and exciting.
• Clarity of instruction: there are various ways to improve the structure of learning.
• Active learning.
• Creating a supportive environment
EXPERIENCE
Substitute teacher/ long-term special education teacher
Lewiston public schools/Lewiston, ME/Sep 2024-current
• Answer students' questions.
• Assist students by boarding or exiting school buses.
• Attend professional meetings, educational conferences, or teacher training workshops to improve professional competence.
• Counsel students with adjustment or academic problems.
• Distribute or collect tests or homework assignments.
• Distribute teaching materials, such as textbooks, workbooks, papers, and pencils, to students.
• Enforce school and class rules to maintain order in the classroom.
• Follow lesson plans designed by absent teachers.
• Grade students' assignments and exams.
• Operate equipment such as computers or audio-visual aids to supplement presentations.
• Organize and supervise games or other recreational activities.
• Provide students with disabilities with assistive devices, supportive technology, or assistance accessing facilities, such as restrooms.
• Restock teaching materials or supplies.
• Supervise students during activities outside the classroom, such as recess, lunch, and field trips.
• Take class attendance and maintain attendance records.
• Teach a variety of subjects, such as English, mathematics, and social studies.
• Tutor or assist students individually or in small groups.
Community Health Workers
NMPHI/Lewiston, ME/ SEP 2024-Current
• Maintain updated client records with plans, notes, appropriate forms, or related information.
• Advise clients or community groups on issues related to improving general health, such as diet or exercise.
• Identify or contact members of high-risk or otherwise targeted groups, such as members of minority populations, low-income populations, new commers or pregnant women.
• Contact clients in person, by phone, or by writing to ensure they have completed the required or recommended actions.
• Distribute flyers, brochures, or other informational or educational documents to inform members of a targeted community.
• Offering zoom classes by teaching them overall health women and maternal.
Logistics /Human resource manager
Somalia, Hargeisa
Zakina Cafe, Owner /Feb 2019 to Oct 2023
• Monitored inventory levels and initiated re-stocking processes when necessary
• Created reports to track shipments progress, delivery times, and costs associated with transport.
• Developed and managed logistics strategies to improve the efficiency of operations.
• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Advise managers on Business policy matters, such as equal employment opportunity and recommend needed changes.
• Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
• Represent Business at personnel-related hearings and investigations.
Secretary office/Personal Assistant for the Director
Somalia, Hargeisa
HASS Petroleum company/Sep 2015 to Jan 2019
• Provided administrative support to the office manager and other staff members.
• Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
• Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft office applications
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate people according to their needs.
• Create, maintain, and enter information into databases.
• Use computers for various applications, such as database management or word processing.
Interpretation of Arabic & Somali languages
Somalia, Hargeisa
Self-work as a part time/July 2015 to Dec 2019
• Follow ethical codes that protect the confidentiality of information.
• Translate messages simultaneously or consecutively into specified languages, orally, maintaining message content, context, and style as much as possible.
• Listen to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary.
• Interpret specially related to business affairs meetings and their documentation.
Social worker, and Field monitor
Somalia, Borama
AYODA Organization with Norwegian Refugees Council /Sep 2011 to Nov 2014
• Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.
• Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
• Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
• Submit reports and review reports or problems with superiors.
Substitute teacher
Somalia, Borama
Alaqsa Elementary school /Oct 2012 to Sep 2013
• Managing classroom behavior
• Quickly interpreting lesson plans
• Teaching scheduled classes
• Attending staff meetings
• Addressing student concerns
• Maintaining the continuity of education in the absence of the regular teacher
EDUCATION AND TRAINING
• Bachelor of Business Administration/ EELO University/ Sep 2014, Somalia, BORAMA
• High school graduation certificate /Al Aqsa High school /Sep 2009, Somalia, BORAMA
• Getting Ahead by Building Resources /Credit Union /May 2024, USA, Lewiston
• Career exploration & planning /Prosperity me/ June 2024, USA, Lewiston
ACTIVITIES AND HONORS
• Reading novel
• Belly Dance
• Cleaning
• Designing dress
• Creative thinking
• Walking
• Listing motivational clips
• Upgrades self esteem
ACCOMPLISHMENTS
• I have done all my education.
• Supported my family till now
• I helped a lot of people without gaining any benefits and am happy.
• Travel alone in different countries
• I worked early at the age of 16years
• Got experience and training from older people and International Organizations
• Creating my own business also made branches
• Created Organization that offers training skills for high school graduates
• I planned to immigrate to the USA, and I made it.
CERTIFICATIONS
• Best Employer / AYODA
• Academic Activity /EELO University
• Business Administration Management /bachelor’s degree/EELO University
• Child Protection & human rights/Norwegian Refugees Council (NRC)
• Getting a head in a just getting by world /Community Credit Union (CCU)
LANGUEAGES
• Somali, fluent
• Arabic, fluent
• English, intermediate
Contact this candidate