Customer Service Call Center
Resume:
Shaneka Culver
Minneapolis, MN *****
*************@*****.***
Excellent with customer service skills
Great time management skills
Perfectionist
Hard worker, always open to new ideas
Very reliable and responsible
Very independent, willing to stay all night to finish certain task Willing to improve myself and others
First-aid, Cardiopulmonary resuscitation certified Flexible
People person! Understands all customers come first.
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Call Center Representative
Rust Consulting - Minneapolis, MN
September 2017 to Present
also worked from January 2019- July 2019
• Answer each call in a fast and orderly manner.
• Be able to enter information recorded into appropriate database.
• Maintain a safe, clean work space within own cubicle
• Provide accurate information for each caller with prompted responses respectfully and efficiently
• return calls for outbound callers
• Monitor all records as caller request more information
• Monitor online Kronos log in, record breaks for each time listed
• Review quality monitors, ensures understanding and for fair criticism to be accepted Childcare Provider Teacher Aid
New Horizon Academy - Minneapolis-Saint Paul, MN
August 2019 to February 2020
• Interacted with children from the 2 year old class through the school age class with activities Followed procedural rules with proper documentation of incidents and children's injuries
• Maintained a clean work station
• Communicated with parents as to their child's involvement in the classroom
• Participated in staff meetings and on-going training
• Worked with special needs children on a daily basis
• Served as a fill-in receptionist
Caregiver/Personal Assistant
Lifeworks Services, Inc. - Minneapolis, MN
November 2018 to February 2019
• Assisted client with bathing, dressing and other personal hygiene items.
• Administered medication, and kept a daily journal of medicine intake.
• Responsible for trachea care, such as suctioning and cleaning.
• Completed light housekeeping duties; planned and prepared meals; changed bed linen.
• Maintained a daily journal of activities and reported any physical or cognitive changes to the family of loved one.
• Responded to all physical and emotional needs of the patient.
• Offered emotional support, companionship and conversation. Beacons Lead Teacher
Nelly Stone Johnson - Minneapolis, MN
September 2018 to January 2019
• Provide a safe and clean area for all students
• monitor behaviors of each student
• prepare for each session, with planned schedule approved
• enforce creative skills and activities into active learning
• create equal bonds with all students
• provide a active and safe work space for peers
•
Costumer Service Representative
SUPERAMERICA - Columbia Heights, MN
August 2016 to July 2017
• Help customers to resolve conflict, providing them with a clean environment and positive attitude
• Monitor what consumer likes, based off sales on certain products
• Direct, coordinate, and review activities in sales.
• Greet each customer to ensure they leave happier than they came.
• Answer the phone and assist customers with locating items before shopping for them.
• Front face each item before business hours and after.
• Understand and resolve customer complaints efficiently and appropriately
• Make sure restrooms, registers, and pumps are clean throughout,during, after each shift
• Pulling items from the back to the front floor to be sold.
• Register all marked expired items, locate each time in mark board for ending of shift.
• Empty all access garbage and remove to trash bin White Castle
White Castle - Columbia Heights, MN
July 2015 to May 2016
• Manage all orders in a timely manner
• Translate and communicate customers request into system
• Receive correct amount and return correct amount
• Sanitize all cooking grills before and after use
• Restock all food ware
• Add new items, remove old items off food board
• Mop and sweep main room floors
• Shine all touchable items with bleach
• Refill empty garbage bins before and after service hours
• Order new menu items, mark down expired items in database
• Maintain Kronos login, when permitted breaks are allowed
• Handling customer complaints efficiency and responsibly
• Control cash draws, record starting amount, finishing amount with shift receipts. Education
High school or equivalent in General Studies
Paladin Career Technical High School - Anoka, MN
January 2017 to June 2017
High school or equivalent
Skills
• Marketing
• CPR
• Teaching
• retail sales
• Organizational Skills
• Customer Care
• Customer Service
• Call Center
• Customer Support
• CSR
• Microsoft Office (1 year)
• Microsoft Word
• Kronos
• Personal Assistant Experience
• Human Resources
• Meal Preparation
• Special Needs
• Medication Administration
Assessments
Knowledge of Early Childhood Development — Highly Proficient June 2019
Measures a candidate's knowledge of the development of children ages 0-3 and of ways to foster that development.
Full results: https://share.indeedassessments.com/share_assignment/ke-yvllgvcm1jdrl Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/ai241shqcjtsfgqn Sales Skills: Influence & Negotiation — Familiar
June 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_assignment/0zgsn259kxbvykx5 Scheduling — Familiar
February 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/ share_to_profile/12c840a17452276b29e591d4aa7bdff4eed53dc074545cb7 Call Center Customer Service — Completed
May 2020
Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share_to_profile/320859c81fa4939ab81d497ef263b055eed53dc074545cb7 Attention to Detail — Completed
June 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: https://share.indeedassessments.com/share_to_profile/ daa346e0ac1389c55138510cc289a408eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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