Customer Service Business Development

TERESA SCOTT

Inwood, WV *****

304-***-**** ️ *********@*****.***

PROFESSIONAL SUMMARY

Hardworking and versatile customer service and operations professional with over 15 years of diverse experience across finance, sales, pest control, hospitality, and small business ownership. Proven ability to lead teams, solve problems efficiently, and deliver exceptional client experiences. Skilled in compliance, administration, and process improvement, with a strong track record of adaptability across industries.

CORE COMPETENCIES

Customer Service Excellence Team Leadership & Training Operations Management Conflict Resolution Sales & Business Development Inventory & Cost Control Equipment Troubleshooting Scheduling & Staffing Compliance & Confidentiality

PROFESSIONAL EXPERIENCE

Customer Service Representative

Navy Federal Credit Union (Contracted through TEK Systems) – Hybrid

Feb 2025 – Present

- Provide prompt and courteous assistance to members via phone and digital platforms regarding banking products and services.

- Resolve member inquiries and issues related to accounts, transactions, and online banking tools.

- Maintain compliance with federal regulations and internal policies.

- Accurately document member interactions in CRM systems.

- Collaborate with internal teams to escalate and resolve complex service requests.

- Maintain high levels of confidentiality and professionalism in handling sensitive member information.

Front of House Manager

Tudor's Biscuit World – Inwood, WV

Dec 2023 – Present

- Led front-of-house operations, ensuring high customer satisfaction and service efficiency.

- Supervised and trained staff in operational standards and safety protocols.

- Managed food presentation and health code compliance.

- Implemented cost-saving strategies to improve profitability.

Gig Worker

DoorDash & Uber Eats – Inwood, WV

Jan 2023 – Jan 2024

- Delivered food and goods efficiently, maintaining a high customer satisfaction rating.

- Managed schedule independently and ensured timely deliveries with accuracy and professionalism.

Salesperson & Pest Inspector

Petti Pest Control – Inwood, WV

Jul 2021 – Jan 2023

- Conducted residential and commercial pest inspections and offered custom treatment plans.

- Provided detailed reports and educated clients on preventative pest control measures.

Realtor

Teresa Scott, LLC – Inwood, WV

Nov 2013 – Dec 2022

- Represented buyers and sellers through all phases of residential real estate transactions.

- Negotiated contracts and coordinated with inspectors, lenders, and title agencies.

Travel Advisor

Bucket List Travel Planners – Remote

Apr 2020 – Jul 2021

- Customized travel packages and itineraries to meet client preferences and budgets.

- Managed vendor relationships and ensured seamless travel experiences.

Information Protection Specialist / Owner

RMS Shredding – Inwood, WV

Apr 2010 – Nov 2019

- Founded and managed secure document destruction business.

- Handled sales, operations, compliance, and customer service for both commercial and residential clients.

HVAC-R Service Technician

Edgar’s Cooling & Heating – Inwood, WV

Apr 2008 – Feb 2011

- Installed, maintained, and repaired HVAC systems for residential and commercial properties.

- Diagnosed mechanical issues and provided cost-effective solutions.

Bartender / Server

Heatherfields at Holiday Inn – Martinsburg, WV

Mar 2007 – Feb 2011

- Provided food and beverage service in a high-volume restaurant environment.

- Built rapport with guests to ensure repeat business and customer satisfaction.

Pest Control Inspector & Technician

Enviro Tech Pest Services – Martinsburg, WV

Mar 2000 – Apr 2007

- Performed inspections and treatments for pest management.

- Maintained detailed service records and built long-term customer relationships.

EDUCATION & CERTIFICATIONS

General Studies – Shepherd University, Shepherdstown, WV

Realtor License – Spruce School of Real Estate (2012)

Bachelor's Equivalency in Business Administration: Over 8 years of experience in Operations, HR, and Financial Management

ADDITIONAL SKILLS

CRM Systems Food Handling & Sanitation Delivery Logistics Inventory Management Conflict Resolution Administrative Support Cleaning & Maintenance Customer Relations Confidential Information Handling Adaptability & Reliability

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