Technical Support System Administrator

MERUVA KISHORE

E-mail: **************@*****.*** Mobile: +91-809*******

PROFESSIONAL SUMMARY

Having 4.1 years of progressive IT experience. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making.

AREAS OF INTEREST

System Administration, Technical Support, Desktop Administration, Outlook Configuration, Network Printer Installation, LAN Troubleshooting, Network Support, Hardware Support. EDUCATION QUALIFICATION

Graduated from SCSVMV UNIVERSITY, Kanchipuram June 2013. PROFESSIONAL COURSE

Trained Microsoft Certified Systems Engineer (MCSE) Hardware and Networking.

PROFESSIONAL EXPERIENCE 1

Company: Photon Interactive private Ltd

Designation: Executive Infrastructure

Tenure: July 2021 – Dec 31st, 2023.

RESPONSIBILITIES HELD:

Troubleshooting on day-to-day problems via opening and closing tickets. Detect and troubleshoot hardware issues Laptop, Servers, Desktop, and Printers. Install, configure, and maintain Windows versions 7/8/10/11. Install, configure, and maintain Windows Servers 2008R2/2012/2016/2019. Install, configure, and troubleshoot Office 365.

Managed onboarding and offboarding of employees.

Install and update patches on servers, laptops, and desktops systems. Manage systems like desktops, laptops, printers.

Configure printers (network and local Printer).

Provide IT support to office users, monitor their day-to-day calls and work on escalations. Install and troubleshoot antivirus software.

Work with IT vendors/suppliers for procuring laptops, servers, and network equipment. Managing user accounts and providing share & security level permissions. Troubleshooting and maintenance of Active Directory user and computer accounts. Created user accounts, edited user account information, and reset user passwords. Responsible for maintaining the network & troubleshooting the network-related issues. VPN setup and troubleshooting.

Outlook exchange installed and troubleshooting & backup files. Creating Partitions, taking and restoring backups, and formatting. Install VMware and troubleshoot a problem.

Configuration of the antivirus (Sophous AV) software to fully protect the IT environment. Adding the client to Active directory and adding them to the necessary group Domain. Maintaining the records of all IT Assets like (Laptops, Desktops, Printers,Scanners etc..,) Allocating and De-allocating of IT assets.

Tracking leaver assets and updating IT HAM asset master database, on weekly basis. Replacing out of warranty laptops.

Maintaining the Sores inventory.

Maintenance of Stock room, Scan Assets for Inventory of Stock room Every month. Preparing Monthly & Weekly reports.

PROFESSIONAL EXPERIENCE 2

Company: Syngene International Limited (CMS IT SERVICES) Designation: Service Support Engineer

Tenure: May 2020 - January 2021.

RESPONSIBILITIES HELD:

Maintaining the records of all IT Assets like (Laptop, Desktop, Printer, Scanner, And Mobile Accessories.).

Troubleshooting on day-to-day problems via opening and closing tickets Install and update patches on servers, laptops, and desktops systems. Install and troubleshoot antivirus s/w

Troubleshooting and maintenance of Active Directory user and computer accounts. Created user accounts, edited user account information, reset user passwords. IT Asset requirement tickets closing as per SLA.

Allocating and De-allocating of IT assets.

Tracking leaver assets and updating IT HAM asset master database, on weekly basis. Replacing out of warranty laptops.

Maintaining the Sores inventory.

Raising Tickets with vendor for Break-fix Assets. Maintenance of Stock room, Scan Assets for Inventory of Stock room Every month. Preparing Monthly & Weekly reports.

PROFESSIONAL EXPERIENCE 3

Company: Wipro Infra Structure Engineering Aerospace & Defense Designation: Technical Support Engineer

Tenure: Dec 2018 – Nov 2019.

RESPONSIBILITIES HELD:

Installation and troubleshooting Windows 7, Windows 10 and Ubuntu, Red hat Linux. Installation and maintenance of desktop systems, printers, network hardware, system hardware, operating system, and application software.

Provides on-site and remote end-user services, including help desk and technical support services. Diagnosed and troubleshoot the system and network problems and provide solutions for hardware and software faults.

Maintenance of IT inventory.

Respond to enquiries from users and help them resolve any hardware or software problems. Resolved system and end-users problems.

Responsible for maintaining the Desktops and Laptops. PERSONAL PROFILE

Date Of Birth : 23rd March 1992

Fathers Name : Meruva Mallikarjuna

Permanent Address : 13-7-939/B,Vivekananda street, Korlagunta, Tirupati, Dist: Chittoor, Andhra Pradesh. Languages : English & Telugu (Read, Write and Speak).

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