Data Entry Customer Service
Resume:
Summers Givens
** *. *** *., *********, UT *****
️ *******.******@*******.***
Professional Summary
Personable and detail-oriented. Supporting field operations, restaurant management, front-end management in grocery and retail, and administrative services. Skilled in customer service, food handling, scheduling, data entry, and office coordination. Known for maintaining organized systems, improving workflow, and fostering team communication. Proficient in Microsoft Office, Excel, and internal systems like iOffice and Oracle.
Core Competencies
• Office & Front-End Management
• Restaurant Management
• Data Entry & Recordkeeping
• Staff Training & Scheduling
• Meeting & Travel Coordination
• Customer & Vendor Relations
• Mailroom & Package Handling
• Microsoft Office Suite iOffice Excel
• Alcohol & Tobacco Licensing (WIC Compliance)
Professional Summary
Front End Manager
Stewart’s Marketplace – Myton, UT
July 2020 – Present
• Supervise and schedule 15–20 front-end checkers to ensure full coverage and efficient shift operations.
• Monitor and manage compliance for Alcohol and Tobacco sales certifications and renewal deadlines.
• Lead quarterly team meetings to communicate updates, reinforce training, and align team goals.
• Track and report monthly closeout performance metrics for individual checkers.
• Troubleshoot point-of-sale (POS) issues and maintain uninterrupted checkout operations.
• Act as the primary liaison between front-end staff and Store Director; deliver weekly performance updates.
• Keep the team informed of changes in promotional pricing, coupon policies, and store procedures.
Field Administrative Assistant
Ovintiv – Myton, UT
March 2019 – June 2020
• Managed front desk operations, greeted visitors, and directed calls and emails to appropriate personnel.
• Handled incoming and outgoing mail distribution across 20 departments, ensuring timely delivery.
• Performed general office tasks including proofreading, transcription, and financial verification.
• Maintained office supply inventory and alerted management of shortages.
• Documented received specimens accurately using Excel spreadsheets.
• Built strong internal relationships through timely package delivery and professional customer service.
Field Administrative Assistant Tech II
Newfield Exploration – Myton, UT
March 2018 – June 2019
• Developed and maintained administrative processes to improve operational efficiency.
• Entered data and maintained office records in iOffice, Envoy, and other systems.
• Managed office supply inventory and ensured readiness of daily operational needs.
• Supported executive leaders with reporting and documentation to assist in decision-making.
• Served as liaison with vendors and contractors, ensuring smooth coordination of services.
• Responded to internal and external inquiries with professionalism, fostering strong relationships.
Office Services Assistant
Newfield Exploration – Myton, UT
January 2016 – March 2018
• Oversaw front desk and administrative duties, including managing calls, emails, and visitor requests.
• Distributed incoming mail and packages, and maintained office supply levels.
• Maintained accurate reports using iOffice software, supporting operational transparency.
• Delivered excellent customer service and built rapport with staff and clients.
• Maintained efficient mail and package delivery systems, ensuring timely and accurate routing.
Records Assistant
Newfield Exploration – Myton, UT
January 2013 – January 2016
• Entered and verified large volumes of data with high accuracy in both alphabetic and numeric systems.
• Maintained digital filing systems for well file documents, enabling easy retrieval and updates.
• Supported front desk functions and provided information to the public via phone and in person.
• Demonstrated strong reliability and punctuality with a consistent attendance record.
Production Accounting Assistant
Newfield Exploration – Myton, UT
November 2012 – January 2013
• Collaborated with managers, engineers, and sales staff to revise production plans and meet high-demand targets.
• Recorded production data in daily logs and addressed non-conformance issues with management.
• Developed production schedules and commitments based on sales forecasts and capacity planning.
• Monitored team activities to ensure on-time task completion and workflow efficiency.
• Prepared reports and submitted accurate production paperwork in a timely manner.
• Assisted with material movement between equipment, conveyors, and staging areas to support ongoing production.
• Supported both office and production functions using Oracle systems for process optimization.
• Tracked production progress and alerted leadership to potential delays or performance concerns.
Restaurant Manager
Daniels Summit Lodge Pole Grill – Heber, UT
May 2007 – November 2012
• Directed daily restaurant operations, leading a front-of-house team to deliver exceptional guest experiences.
• Developed and executed business plans to increase food and beverage sales and overall profitability.
• Resolved complex customer concerns, ensuring high satisfaction and repeat business.
• Planned and managed special events such as corporate luncheons, receptions, and promotional gatherings.
• Analyzed business workflows to optimize staffing, service coverage, and customer satisfaction.
• Oversaw the successful implementation of new menus and related staff training.
• Forecasted supply needs based on historical data and expected demand to ensure seamless operations.
• Maintained accurate inventory, ordering supplies to control costs and reduce waste.
• Recruited, hired, trained, and supervised restaurant staff, cultivating a high-performance team.
• Promoted a positive work environment and recognized staff achievements to boost morale and retention.
• Ensured compliance with safety standards to protect guests and staff from workplace hazards.
• Managed payroll, scheduling, onboarding, and employee terminations with attention to accuracy and policy.
• Created and implemented efficiency strategies to streamline food preparation and enhance productivity.
Education
High School Diploma
Half Moon Bay High School – Half Moon Bay, CA
Graduated: May 1998
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