Customer Service Representative
Resume:
***********@*****.**
m
unit A
SKILLS
LANGUAGES
Bilingual in English and
Spanish
Highly efficient typist with
excellent accuracy and
speed looking to
contribute strong
organizational and
communication skills to a
fast-paced office
environment.
Experienced customer
service representative
with a proven track record
of efficiently handling high
call volumes and providing
exceptional customer
support.
Dedicated call center
representative with strong
communication skills and
a knack for multitasking in
a fast-paced environment
with high call volumes.
Proficient in Microsoft
applications and can
easily adapt to new
software
Experienced call center
professional with over 5
years of customer service
expertise seeking a
challenging position to
utilize my strong
communication and
problem-solving skills.
Multitasker
Bilingual
Fast learner
Experience in microsoft,
exel
Experience in data entry
English Advanced
Spanish Intermediate
Monica
Mata
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE/ TRAINER
HGS. El paso, Texas
CUSTOMER SERVICE REPRESENTATIVE
GECU. El paso, Texas
CUSTOMER SERVICE REPRESENTATIVE
Apogee retail LLC. El paso, Texas
OPERATION COORDINATOR, INVENTORY MANAGEMENT
Ferguson plumbing supply. El paso, Texas
EDUCATION
HIGH SCHOOL DIPLOMA
Montwood High School. El Paso, Texas
REFERENCES
Apr 2019
Feb 2021
provided solutions to members needs by using an empathic approach and demeanor
•
• responded to questions and followed up on customer request utilized computer system to look up information concerning member accounts
•
built strong knowledge of product project to assist customers and my co-workers
•
2 years of experience as a trainer, conducting training sessions for new employees on customer service techniques.
•
• Processed insurance claims and ensured timely resolution for clients. assisted members by coordinating responses involving multiple departments and personnel
•
managed inbound and outbound calls to respond to inquiries and concerns for member
•
Jun 2016
Mar 2018
Managed customer accounts, processed transactions, and performed data entry with a high level of accuracy.
•
Maintained a positive attitude and professional demeanor during all interactions with customers.
•
Adhered to all banking regulations and security protocols to ensure the safety of customer information.
•
Collaborated with team members to streamline processes and improve overall customer satisfaction.
•
Utilized communication skills to effectively explain banking products and services to customers.
•
Demonstrated proficiency in handling a high volume of calls and emails to assist customers with their banking needs.
•
Provided excellent customer service by addressing inquiries and resolving issues in a timely manner.
•
Feb 2014
Mar 2015
Managed high volume of customer inquiries via phone and email in a timely manner.
•
Resolved customer complaints and issues with empathy and problem- solving skills.
•
Provided exceptional customer service and ensured customer satisfaction.
•
Collaborated with team members to address customer concerns and improve processes.
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• assisted members who were were not bilingual
Developed training materials and manuals to support new hire orientation and ongoing employee development.
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Nov 2022
Jan 2025
Developed and maintained vendor relationships for a supply chain management company.
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• Developed inventory management processes to streamline operations. Utilized software programs to track inventory movements and maintain accuracy.
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Collaborated with cross-functional teams to resolve inventory discrepancies.
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Conducted regular audits to monitor inventory accuracy and reduce shrinkage.
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• Managed inventory control system to ensure accurate stock levels. Coordinated with suppliers and vendors to ensure timely delivery of inventory.
•
Performed regular inventory audits and reconciliations to maintain accuracy.
•
Streamlined inventory procedures to reduce waste and minimize stock shortages.
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• office administration duties
Aug 1997
Jun 2001
Julia Miller, Store Manager at Louis Vuitton, San Francisco. Tel: (551-***-****. Email: *******@*****.***. Relationship: Manager
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