Customer Service Team Member
Resume:
Kristi Lopez-Loaiza
Atwater Ca, 95301
************@*******.***
Self-motivated, disciplined, committed, responsible,diligent and trustworthy who maintains absolute accuracy at work. Has a professional, positive attitude towards work and is going to proceed with a nursing career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and reliability. Skills
● Bilingual- Spanish
● Team Leadership
● Time Management
● Verbal and Written Communication
● Complex Problem Solving
● Staff Management
● Customer Service Experience
● Strategic Planning
● Computer Skills
● Reliable and Effective Communication
● Teamwork collaboration and Problem resolution
Experience
November 2018- September 2020
Mcdonalds, Atwater Ca- Team Member
● Cashier, Cash handling
● Maintained a productive, efficient approach to all tasks.
● Operated register to process payments and collect cash payment for order totals.
● Trained new team members by relaying information on company procedures and safety requirements.
● Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
● Kept work areas clean, organized, and safe to promote efficiency and team safety.
● Learned all required tasks quickly to maximize performance. 2
● Positive attitude
May 2020 - Current
Jack In the box, Atwater Ca- Manager
● Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
● Cross-trained existing employees to maximize team agility and performance.
● Communicated clearly with employees, suppliers and stakeholders to keep everyone on the same page and working toward established business goals.
● Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
● Reduced operational costs through comprehensive process improvement initiatives and resource management.
● Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
● Established team priorities, maintained schedules and monitored performance.
● Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
● Accomplished multiple tasks within established timeframes. Education
August 2016- June 2020
Atwater High School, Atwater Ca- High School Diploma
● Honor Roll
● CTE Certifications
● Med Tech
● 3.5 GPA
● CPR CERTIFICATION
August 2020- Current
California State University, Stanislaus- Turlock California Bachelors In Psychology in progress
Expected graduation May 2025
CNA program-4/10-5/30
3
Date of completion May 2025
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