Customer Service Data Entry
Resume:
J.Cook **** Proescher St
******.****@*****.***
March 6, 2025
Dear Hiring Manager:
I am responding to your job opening online that you have for a Customer Service
Representative in which I have over ten plus years of passionate strong customer service skills working in call centers, in the virtual work from home environment and in person. I am a highly skilled customer service oriented with a strong background in dealing with the company’s customers and patients internal and external. I have exceptional oral and written communication skills, professional phone etiquette, voice tone, call flow, problem solver, and data entry skills. I have great use of office equipment for example AVAYA telephone, fax machine, scanning and printers, computers, Lawson, and Workday.
I am accustomed to a fast-paced automated customer service environment where deadlines are a priority and handling multiple tasks and a team player. I am motivated oriented and have a passion for providing great customer service. When given challenges it makes me strive and achieve the objectives that are given. If you are seeking a qualified individual who looks at challenges as opportunities to learn. Also, to add I have an work from home office already setup with internet hard wired and is in a private quite area that is ready to start training if I am given this opportunity I am available and flexible. If you are looking for someone that has a career path that wants to grow within the company please review my resume to see if I am a great match for this position.
I would appreciate an interview to discuss ways in which my skills and abilities would help this company its customers. Please feel free to contact me at 757-***-****.
J.Cook Norfolk, VA
******.****@*****.***
OBJECTIVE: To obtain a position as a Customer Service Representative where I understand and respond to the needs of internal and external customers while giving outstanding services to all area of the company.
EDUCATION:
ECPI, Virginia Beach, Virginia May 2010
Associate Degree of Applied Science in Medical Administration
SKILLS:
Ability to multi task Patient Scheduling Shows compassion
Good communication Team player Problem solver
Attention to detail Shows empathy Positive Attitude
Microsoft Application Call Center exp Medical Terminology
Quick Learner Flexible
EXPERIENCE:
Bon Secours Health System August 2010-Present
Clinical Coordinator
•Maintain PAR Levels for items in the Operating Room, and Specialty Supply Room
•Rotate stock first in first out and ensure proper shelf labels are placed in and remove any expired materials.
•Log tissue and bone in Trackcore per JCAHO standards.
•Manage consignment.
•Supply chain return request and ensure items are picked up via UPS or FED Ex
•Communicate with staff and make them aware of new items or product changes, substitutions, and back orders.
•Coordinate product trials and evaluations with vendors.
•Process CFB for surgery cases
•Process purchase requisitions and purchase orders.
•Communicate with physicians, office schedulers, and vendors for special items for cases.
•Receive and place follow-up telephone calls/emails to answer surgeons and schedulers questions.
•Scan Product in system via RF scanner
•Collaborate with vendors and carriers
•Schedule surgery cases
Qurate Retail Group March 2007-Present
Customer Service Representative (WAH)
•Answer inbound calls, process orders, refunds, exchanges and place credit card orders.
•Provide product information and perform suggestive selling.
•Resolve customer complaints 99.8%
•Maintain customer account information is updated.
•Operate the AVAYA telephone with headset.
•Build Rapport
•Answer questions regarding billing concerns.
•Help reset customer username and password when locked out of their accounts.
•Research and analyze information.
•Provide customers with requested information.
•5+ years working in a contact center.
•Handles calls in a fast pace environment.
•Process orders and pay attention to detail.
•Handle customer queries and resolution.
•Handles 100 plus calls in queue.
Contact this candidate