Special Education Customer Service
Resume:
Shanara Bernal
San Jose, CA *****
*****************@*****.***
Work Experience
Substitute Paraeducator
ProCare Therapy-CA
August 2023 to Present
Special Education Paraprofessional
SANTA CLARA COUNTY OFFICE OF EDUCATION-San Jose, CA August 2022 to April 2025
supported special education students with a range of disabilities in classroom and one-on-one settings. Managed challenging behaviors including hitting, bitting and using de escalation techniques and behavior intervention plans.
Collaborated with teachers, therapists, and support staff to create a safe, structured learning environment.
promoted positive social and emotional development through consistent behavioral reinforcement and communication strategies.
Education
High school diploma
Andrew P. Hill High School-San Jose, CA
August 2017 to May 2021
Skills
• Support students with feeding and self-care needs (3 years)
• Communication skills
• Care plans
• Sales
• Hospitality
• Special Needs (3 years)
• Classroom Management (3 years)
• support class teacher with implementing student IEPs (2 years)
• Support students using behavior management (I.e. token board systems, first/then)
• Organizational skills
• Experience Working With Students with moderate/severe disabilities
• Front desk
• Hotel experience
• Special Education (3 years)
• Customer service
• Home & community care
• Guest services
• Autism Experience (3 years)
Languages
• English - Fluent
• Spanish - Fluent
Certifications and Licenses
CPR Certification
January 2023 to January 2026
frist aid certified as well
Certified Home Health Aide
January 2023 to January 2026
State Tested Nursing Assistant
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