Real Estate Support Specialist
Resume:
Delbert Townsend
Charlotte, NC *****
********@*****.***
Professional Summary
A motivated and results-driven real estate agent with 1 years of experience in residential. Dedicated to helping clients achieve their real estate goals with integrity and professionalism. Also ABR & PSA Certified. Firm that I am currently affiliated with is Upsurge Realty Brokage .
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Work Experience
Certified Peer Support Specialist
Carolina Community Group-Charlotte, NC
September 2024 to Present
1. Consumer Engagement and Advocacy: • Build trusting relationships by sharing lived experiences of recovery and resilience.
• Meet consumers in their communities, including homes, shelters, clinics, or public spaces, to provide personalized, accessible support.
• Advocate for consumers to access resources, services, and opportunities they need for recovery. 1. Community Resource Navigation: • Identify and connect consumers to community resources such as housing programs, job training, food assistance, and mental health or substance use treatment services.
• Maintain updated knowledge of local resources in Charlotte, such as Mecklenburg County health services, non-profits, and support groups.
• Assist consumers in completing applications for benefits, housing, or other support systems. 1. Recovery Support: • Facilitate the development of recovery plans with goals that align with the consumer’s needs and aspirations.
• Encourage consumers to participate in local recovery-oriented activities, such as support groups, wellness programs, and community events.
• Model effective coping strategies, self-care practices, and healthy social behaviors. 1. Crisis Support and Stabilization: • Provide immediate support to consumers experiencing a crisis by de-escalating situations and connecting them with crisis services.
• Collaborate with local emergency services, such as Charlotte-Mecklenburg Crisis Intervention Teams
(CIT), when necessary.
1. Outreach and Engagement: • Conduct community outreach to identify individuals in need of peer support.
• Work closely with community organizations, healthcare providers, and local government programs to identify and engage with underserved populations.
1. Collaboration with Providers and Teams: • Serve as a bridge between consumers and professional services, ensuring effective communication and care coordination.
• Collaborate with social workers, case managers, and healthcare providers to create comprehensive support plans.
• Participate in community meetings, workshops, and committees to advocate for consumer needs and amplify the voice of individuals in recovery.
1. Education and Skill Building: • Teach consumers life skills, such as budgeting, time management, and accessing transportation.
• Help consumers build self-advocacy skills, empowering them to navigate systems independently.
• Provide education about mental health, substance use, and recovery to reduce stigma and promote understanding.
1. Documentation and Reporting: • Maintain accurate and confidential records of consumer interactions, progress, and challenges.
• Report on consumer outcomes and community trends to supervisors or program directors.
* Working with different agency and support group
• Crisis Assistance Ministry: Provides emergency housing, financial aid, and resources for low-income individuals.
• Charlotte-Mecklenburg Library: Offers free workshops, job search support, and community engagement programs.
• Local Recovery Groups: Access to AA, NA, and other peer-led recovery support meetings.
• Charlotte Area Transit System (CATS): Support consumers in learning public transportation routes. Licensed Realtor
Upsurge Realty-Charlotte, NC
December 2023 to Present
• Conducted market analysis to determine property values and advised clients on market conditions.
• Developed and executed marketing strategies to promote properties, resulting in a [15]% increase in leads.
• Utilized CRM software to manage client relationships and track sales activities.
• Assisted clients in buying, selling, and renting properties.
• Conducted property showings and open houses.
• Prepared and reviewed contracts, agreements, and closing documents.
• Collaborated with mortgage lenders, inspectors, and attorneys to ensure smooth transactions.
• Generated leads through networking, referrals, and online marketing.
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Facebook Name: Dale Townsend
Destined to make it fitness-Charlotte, NC
May 2018 to Present
**Professional Summary**
Entrepreneurial and results-oriented gym owner with 6 in half years of experience in managing and growing a successful fitness business. Proven ability to increase membership, enhance client satisfaction, and maintain high standards of facility operations. Expert in fitness program development, staff training, and business administration. Passionate about promoting health and wellness in the community.
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Gym Owner
Destined to Make it fitness-Charlotte, NC
May 2018 to Present
- Founded and managed a [size] square-foot fitness facility, growing membership to over [number] members.
- Developed and implemented diverse fitness programs, classes, and personal training services.
- Increased annual revenue by [percentage]% through effective marketing strategies and membership promotions.
- Managed day-to-day operations, including staff supervision, scheduling, and facility maintenance.
- Ensured compliance with health and safety regulations, creating a safe and welcoming environment for clients.
- Fostered strong relationships with members, resulting in a [percentage]% retention
- Conducted staff training sessions on customer service, safety protocols, and fitness techniques.
- Handled membership sales, customer inquiries, and conflict resolution.
- Coordinated with marketing teams to promote gym events and special offers.
- Monitored and maintained gym equipment and facilities to ensure optimal
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Education
Certified in Mental health
NCCPSS Program - Charlotte, NC
March 2022 to April 2025
Certified Peer Support Specialist, 6 to 8 years of experience License in Real Estate
HWP Real Estate School - Charlotte, NC
February 2023 to July 2023
License NC and SC Realtor, SRS,ABR, PSA Certified High diploma
Lower Richland High School - Columbia, SC
August 1994 to June 1997
License NC and SC Realtor, SRS,ABR,PSA Certified, Certified Peer support specialist. Gym Owner at Destined to Make it Fitness from 2018 to present
Skills
• Training
• Supervision
• Fitness Program Development
• Customer Service Excellence
• Contract Negotiation
• MLS (Multiple Listing Service) Proficiency
• Membership Sales and Retention
• Facility Maintenance and Safety
• Property Valuation
• CRM Software KV Core
• Health and Wellness Coaching
• Cold Calling & geographical farming
• Customer Service Excellence
• Staff Hiring
• Sales and Marketing Strategies
• Event Planning and Coordination
• Fair Housing Regulations
• Lead Generation and Prospecting
• - Real Estate Market Analysis
• Marketing and Social Media Strategies
Certifications and Licenses
Certified Personal Trainer
Certified Fitness Instructor
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