Customer Service Representative

John Fueshko

Cranford, NJ *****

*******@*******.***

+1-609-***-****

Professional Summary

Hard working, dependable professional with years of administrative, customer service, and clerical experience

Authorized to work in the US for any employer

Work Experience

Hardware Sales Associate

The Home Depot-Linden, NJ

April 2025 to Present

• Assisting customers with all inquiries and needs, regardless of department

• Providing expert product knowledge

• Recommending additional products/up selling when speaking with customers regarding their projects

• Maintaining a clean and organized sales floor

• Reviewing and maintaining daily product inventory

• Assisting loss prevention by reporting any witnessed theft and/or suspicious activity Hybrid Customer Experience Coordinator

Renewal by Andersen-Cranford, NJ

March 2024 to April 2025

• Assisted customers with any issues they have regarding their door/window installation including re scheduling, along with handling any type of escalated issues they may have with the final product, installation crews, back ordered products, or delays.

• Processed monetary reimbursement for various situations for customers who have had negative installation experiences issued via check or balance reduction

• Confirmed/cancelled installation dates with customers via phone calls and text message communication.

• Ran/updated a bi weekly live report shared by management regarding all customers who have had negative installation experiences that are currently being dealt with by management for resolutions that will then result in a positive rating

Remote Part Time Contract Specialist

Renewal by Andersen-Cranford, NJ

September 2023 to March 2024

• Reviewed Renewal By Andersen contracts for new customers ensuring accuracy regarding customer information, monetary totals, completed valid signatures, verifying Homeowner's Association approval, and that all required lead safe compliance information was provided to the customer

• Created orders after reviewing contracts and entering them in the shared RForce platform

• Communicating to sales reps and customers any issues that would prevent the order from moving onto installation

Fraud Specialist

Dr. Leonard's Healthcare Corp-Edison, NJ

April 2022 to April 2023

• Responding to Dr. Leonards, Amerimark, Carol Wright, as well as, Touchofmodern.com customer chargebacks via the Paymentech, Discover, American Express, Paypal, and Sezlle websites by compiling valid applicable data for each chargeback

• Utilized shipping websites to aid in evidence of valid order shipments/deliveries such as USPS, Fed Ex, UPS, and DHL

• Following up with chargeback customers to help process valid refunds and/or validate orders to ensure no signs of fraud via phone and/or email.

• Cross trained to fill other roles as needed due to high work volume such as being a check processing agent, mail scanning agent, and as a customer service data entry clerk Floral Assistant

1-800-Flowers-Clark, NJ

December 2020 to April 2022

• Processing and conditioning various types of flowers as needed for a high volume flower shop

• Receiving, organizing, and verifying invoice accuracy of daily deliveries consisting of flowers, plants, vases, and other floral supplies

• Assisting floral designers by carefully preparing flower arrangements for safe, secure, and accurate delivery

• Maintaining shop cleanliness, cleaning supply inventory, and water/plant food levels for optimal floral health

• Greeting and assisting walk-in customers as needed with various types of requests/inquiries Public Safety TeleCommunicator

Mercer County Communications-Lawrenceville, NJ

June 2015 to November 2020

• Receiving and responding to telephone and/or other electronic requests for emergency assistance involving law enforcement, fire service, basic medical support, advanced life support, and environmental protection

• Dispatching proper units/resources to each emergency while maintaining and notating all communication(s) until completion

• Handling high volume 9-1-1 calls while maintaining professionalism, accuracy, and a calm demeanor

• Performing senior dispatcher/supervisor duties whenever needed including Education

High school diploma in Business

Mercer County Community College-West Windsor, NJ

August 1998 to May 2000

I could only attend part time due to financial hardship and could not finish as I could not afford to High school diploma

Notre Dame High School-Lawrenceville, NJ

September 1994 to June 1998

Skills

• Windows 10

• Microsoft Excel

• Office experience

• Underwriting

• Problem solving

• Attention to detail

• Mechanical knowledge

• Data management

• Adobe Acrobat

• Inside sales

• Mozilla Fire- fox

• Order entry

• Forklift

• Serving

• Medical terminology

• Restaurant experience

• Sales

• Editing

• SQL

• Experience with children

• Marketing

• Mac OS (10+ years)

• Customer service

• Grammar Experience

• Filming

• Grocery store

• Math (10+ years)

• Written communication

• Customer retention

• Power tools

• Calendar management

• Presentation skills

• media arts design (10+ years)

• iPhone

• Microsoft Office

• Negotiation

• Sales strategy

• Leopard OS 10.5

• Order fulfillment

• Appointment scheduling

• Paypal (1 year)

• AutoCAD

• Social Media Management

• Food service

• Outbound sales

• Public speaking

• CAD

• Relationship management

• Cleaning

• Windows

• Product demos

• HIPAA

• Food handling

• Google Docs

• Video Editing

• Mavericks OS X

• Heavy lifting

• Leadership

• Final Cut Pro

• Customer communication

• Compliance (2 years)

• Time management

• Post-production

• Administrative experience (10+ years)

• Conflict management

• Acting

• Writing skills

• Host/hostess experience

• Construction

• Fraud (1 year)

• iOS

• Adobe Photoshop

• Workday

• Software troubleshooting (5 years)

• Sezzle (1 year)

• Safari

• Teaching

• Microsoft Office (Excel, Word, PowerPoint, Outlook)

• Microsoft Word

• Data entry

• Copy editing

• Assembly (1 year)

• Quality control

• Warehouse experience

• Internet Explorer

• Video Production

• Bartending

• CRM software (2 years)

• Computer literacy (10+ years)

• Interpersonal skills (10+ years)

• Organizational skills (10+ years)

• Account management

• Outbound calling

• Medical administrative support

• Accounting (1 year)

• SAP

• Data reporting (10+ years)

• Dancing

• Proofreading

• Research

• Pallet jack (Less than 1 year)

• Customer support

• Floral Design

• TYPING: Speed: 65 WPM; TenKey Speed: 9787 KPH

• Bookkeeping

• MAC Applications

• Google Chrome

• Pages

Languages

• English

Certifications and Licenses

Lead Certification

July 2024 to July 2029

Certificate Of Attendance And Successful Completion Lead Renovator Initial - English

Cert#: R-I-992**-**-*****

Driver's License

CDL A

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