Customer Service Sales Associate
Resume:
Houston,TX *****
A highly motivated dispatcher with seven years of expertise in logistics management, eager to apply advanced route optimization techniques and outstanding communication skills to improve operational efficiency and elevate customer satisfaction in a dynamic transportation setting.
Work Experience
Resource Management
Hallcon
February 2018- Present
Facilitates the planning and coordination of travel for drivers tasked with transporting railroad crews to various locations, including hotels, yards, and trains. Provides outstanding customer service to clients such as CN, BNSF, UP, KCS and others. Utilizes GPS technology to calculate estimated arrival times and meticulously logs trip information into DocuWare for driver trip sheets without delay. Assisted drivers or alternative vendors in guaranteeing that passengers reach their destinations safely and on time. Ensure that all trips are completed within the specified timeframe; if there are possible delays, promptly inform clients to keep them updated on the driver's expected arrival time. Promoted to Resource Manager 2024
Customer Service Advocate
US Bank
November 2013-to January 2018
Manage customer financial transactions such as cashing checks, executing money transfers, and handling account openings and closures. Document transactions, generate receipts, and offer insights into various banking products and services. Resolved customer complaints efficiently over the phone to guarantee satisfaction. Engaged prospective clients by delivering clear and informative responses to their questions about products and services. Streamlined the account opening process by meticulously recording customer information. Offered online support assistance for both desktop and mobile platforms.
Sales Associate/Consultant
Pier One Import
January 2011 to February 2014
Ensured a top-notch customer service experience right from the entrance of the store. Educated customers about current sales and promotions, making their shopping journey more enjoyable. Collaborated with customers to generate ideas and guided them toward their ideal purchases. Set up visually appealing displays to feature the latest merchandise. Handled inventory tasks and prioritized loss prevention efforts. Achieved the title of Sales Associate of the Month for August, September, and October 2013.
Driver
KCTA
November 2012 to February 2013
Ensured that passengers reached their destinations quickly and safely, with strict adherence to all traffic laws and regulations. Made optimal use of the available navigation system. A clean driving record, a Class B CDL, and specialized training in Safety Hazards and Airbags are vital requirements for this role.
Education
American InterContinental University
Associate of Arts Business Administration
June 2021 to July 2022
American Career College
Certified Medical Assistant
February 2009 to May 2010
Texas Southern University
Bachelor of Chemistry – no degree acquired
September 2002-May 2004
Marksville High School- Marksville, LA
General Studies
August 1999 to May 2000
Skills
Communication: It is important to communicate clearly and directly with drivers, clients, and coworkers, both in speech and writing.
Multitasking: Handle several calls, tasks, and situations at the same time while keeping everything accurate.
Organizational skills: Effectively organize schedules, routes, and information to improve workflow.
Attention to detail: Make sure to record information, addresses, and details accurately to prevent errors.
Decision-making: Quickly evaluate situations and make prompt decisions when under pressure. Problem-solving: Find and fix issues that come up during operations.
Technological proficiency: Be familiar with dispatch software, GPS systems, and other necessary technology.
Stress management: Stay calm in high-pressure situations with demanding clients or emergencies.
Teamwork: Work together with other dispatchers, drivers, and support staff for smooth operations.
Software : such as Skye, Fuze, Lotus Notes, Outlook, Hogan, Mainframe, DocWare, Dayforce, WebTMS, CATS, Kronos, Microsoft Office, Origami Risk, 8X8 Phone System
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