United States Operations Specialist
Resume:
Christina Flowers
Transition Operations Specialist
Hackensack, New Jersey, United States
*********@*****.***
SUMMARY
Highly organized and confident professional with over 15 years of experience in financial operations and administrative support. Friendly and resourceful, with a talent for building strong relationships with clients, coworkers, and external partners. Detail-oriented and skilled in problem-solving, multitasking, and adapting to evolving workplace demands. A self-starter with excellent communication skills who thrives independently or as part of a team. WORK EXPERIENCE
October 2023-August 2024
Transition Operations Specialist
Osaic Financial
Jersey City, New Jersey, United States
*Supported financial representatives and agencies in transitioning to new brand platforms and systems.
*Reviewed and processed account opening documentation for accuracy and regulatory compliance.
*Performed ACH transfers, set up draft instructions, and completed ACAT transfers and wire requests.
*Provided remote operational support to streamline client onboarding and maintain service efficiency. April 2007-April 2021
Brokerage Specialist
Guardian Life Insurance
New York, New York, United States
*Reviewed new account documentation submitted by Financial Representatives.
*Assisted brokers with form completion and transaction requirement guidance.
*Ensured compliance with internal procedures and regulatory standards.
*Utilized multiple systems in a dual-monitor environment.
*Helped lead the firm’s conversion to NetX360.
*Approved journals, wires, and banking info from field offices.
*Worked remotely for 3 years while maintaining deadlines and productivity. September 2004-April 2007
Cash Control Team Lead
Guardian Life Insurance
New York, New York, United States
*Managed application distribution to appropriate departments.
*Processed agent commissions and licensing fees.
*Secured the company vault daily.
*Trained new employees across all Cash Control functions.
*Provided administrative support as Staff Assistant. April 2004-September 2004
Staff Assistant
American Airlines
New York, New York, United States
*Handled confidential PTO and lost time investigations for pilots.
*Monitored LOA and OSHA records for accuracy.
*Evaluated injury reports in accordance with OSHA standards.
*Maintained time/attendance data for payroll.
*Processed leave requests to prevent overpayments.
*Performed daily administrative tasks including document prep and filing. EDUCATION
-2025
Bachelor of Arts in Business Management
William Paterson University
Wayne, New Jersey, United States
William Paterson University – Wayne, NJ Bachelor of Arts in Business Management (In Progress) January 2025 – Present 2004-2004
Associate of Science in Accounting
ASA College
Brooklyn, New York, United States
ASA College – Brooklyn, NY Associate of Science in Accounting January 2002 – March 2004 SKILLS
Regulatory Compliance Onboarding Banking Services Microsoft Office Microsoft Word Microsoft PowerPoint Microsoft Outlook Microsoft SharePoint Brokerage Documentation Review Time Tracking Work From Home Cross-Functional Team Lead/Manager Presentation/Verbal Skills Problem Solving Skills Financial Operations Administrative Skills Multitasking Communication Skills Documentation Operational Support Financial Services Customer Support/Service Time Management Maintain Compliance Staff Training Distribution Management OSHA Payroll Administration Organizational Skills Customer Relations Detail Oriented LANGUAGES
English - Intermediate
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