Data Entry Associate

MAYA HIPPENSTEEL

*******************@*****.*** +1-717-***-**** Lancaster, PA 17601

Data Entry Customer Service Specialist

Focused on production, performance and quality standards.

Detail-oriented and proactive professional with a strong background in data entry, remote support, and system management. Adept at working in fast-paced environments and ensuring data accuracy across multiple platforms. Experienced in Google Sheets, ResortSuite, BigCommerce, and Jira. Fast learner with a collaborative spirit and a proven track record of identifying and resolving inconsistencies in data.

Areas of Expertise

•Data Entry & Accuracy – Proven ability to handle sensitive data with a high level of precision

•Google Sheets & Excel – Data organization, sorting, filtering, and light formula use

•System Management – Experience using ResortSuite, BigCommerce, and Jira

•Remote Communication – Strong verbal/written communication in English (C1 level)

•Process Improvement – Identified data gaps and supported operational streamlining

•Adaptability – Comfortable learning new tools and working across diverse teams

Professional Experience

02/2025 - Current

Project Support Specialist

CONTRACT REMOTE

Under Colleen O’Malley Career Development Coach

Provide support in creating proposals and managing project documentation for consulting clients

Form and complete the companies onboarding training material for new employees

Input, proofread, and organize proposal content and background research into accessible formats

Use Google Docs, Sheets, and Drive to manage deliverables and support multiple deadlines simultaneously

Used Excel and Office Suite to create, manage, and sort data

Researched and curate job opportunities aligned with client's skills, goals, and preferences

Hershey Entertainment & Resorts 02/2025-04/2025 04/2025

RESERVATIONS AGENT REMOTE

•Utilize Revinate Hub and ResortSuite to manage customer data, demonstrating strong proficiency in workflow systems by inputting personal information, processing credit card transactions, and handling refunds across multiple platforms.

•Process transactions efficiently, including charging and refunding credit cards, while ensuring accuracy and attention to detail in data entry.

•Tailor services to customer needs by actively listening to inquiries and personalizing product offerings to match customer preferences, enhancing satisfaction for various resorts and entertainment venues within the company.

•Transfer information seamlessly between systems to ensure accurate and timely updates for customer reservations, improving operational efficiency.

•Deliver exceptional customer service by addressing customer needs, resolving issues promptly, and maintaining clear communication to ensure a positive experience at each resort.

•Collaborate with cross-functional teams to ensure smooth communication and seamless service delivery, contributing to high customer retention and satisfaction.

Mount Hood Meadows Ski Resort Mount Hood, OR 12/2023-1/2025

COMMUNICATIONS SPECIALIST

•Served as the first point of contact for guests, efficiently managing incoming email and phone calls, classifying inquiries, and transferring them to the correct department for prompt resolution.

•Managed administrative tasks, including handling emails, chat support between team members, and processing digital requests through email and chat, ensuring smooth communication across departments.

•Processed customer inquiries, refunds, and transfers of information between systems (Jira and BigCommerce), ensuring timely and accurate data entry and issue resolution.

•Optimized workflows by directing inquiries to the appropriate department, reducing response times, and increasing operational efficiency.

•Consistently met daily performance targets and response times, ensuring all customer interactions (email, phone, voicemail) were addressed within SLA guidelines.

•Responded to calls within 3-5 seconds to manage high volumes of guest interactions.

•Adhered to protocols in roles involving video surveillance and fraud prevention.

•Resolved issues proactively, addressing customer concerns and facilitating seamless transfers to enhance guest satisfaction and retention.

•Maintained up-to-date resort knowledge to provide accurate, consistent, and helpful information to guests.

•Collaborated across departments to communicate fraud alerts and enhance security, ensuring the integrity of the resort and the safety of its guests.

Additional Experience

Masa Sushi Ventura Ventura, CA

SERVER/BUSSER/HOST

Hollywood Beach Cafe Oxnard, CA

HOSTESS

Taco Delite Medford, OR

TEAM MEMBER

Green Growth Brands Lancaster, PA

SALES ASSOCIATE

Core Competencies

Data Entry, Labeling & Annotation

System Troubleshooting & Documentation

Multi-Channel Communication (Email, Chat, Phone)

CRM & Workflow Tools (Jira, BigCommerce, Revinate, ResortSuite)

Process Improvement & QA Feedback

Detail-Oriented & Self-Directed

Microsoft Office Suite Google Workspace

Training

Google IT Support Fundamentals Certificate (Certification received in 2024)

Ongoing professional development in customer service, data entry, and document management tools.

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