General Manager Claims Specialist
Resume:
Denver, Co *****
**********@*****.***
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OBJECTIVE
Dynamic Claims Specialist and
former General Manager at 5280
Auto Hail and Collision Repair,
adept at processing complex
claims and enhancing customer
service. I possess I-Car Platinum
certification and excel in
documentation and communication
management. Proven track record
in training staff and generating
leads, ensuring compliance and
accuracy in all operations.
I am a seasoned insurance
specialist with excellent planning
and problem-solving abilities.
Offering several years of
experience and a willingness to
take on any challenge. Organized,
driven and adaptable professional
with successful history managing
high caseloads in fast-paced
environments.
SKILLS
• I-Car GOLD Certified
Continuing education certification
instructor
•
• ADP compliant
• CCC compliant
• Mitchell compliant
Rhonda Williamson
EXPERIENCE
January 2019 - May 2025
Claims Specialist, Sales & Networking General Manager 5280 Auto Hail & Collision Repair Englewood, Colorado
January 2012 - January 2015
Estimator, Sales Addison Auto Denver, USA
January 2009 - January 2012
General Manager Nylund's Collision Englewood, CO January 2007 - January 2009
Shop Manager 3 G Body & Paint Littleton, Colorado January 2002 - January 2007
Colorado State Representative Preferred Auto Recyclers Colorado Maintained comprehensive records of all claim activities, including detailed notes on communications with claimants and representatives.
•
Reviewed and analyzed insurance claims for validity, completeness, accuracy, and eligibility for payment.
•
Processed payments for valid claims in accordance with established procedures.
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Facilitated communication among claimants, providers, attorneys, adjusters, employers, and other stakeholders.
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Developed training materials to guide staff on best practices for various claim types.
•
Conducted periodic audits of closed files to ensure documentation accuracy and regulatory compliance.
•
• Generated weekly reports summarizing progress on active cases. Performed detailed inspections of vehicles to assess damage and determine repair costs.
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Provided customers with a full explanation of the cost breakdown for their estimates.
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Researched new methods and technologies used in the automotive industry for estimating purposes.
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Developed detailed reports outlining estimated labor and material costs associated with collision repairs.
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Recommended cost-effective solutions to customers regarding repairs or replacements of damaged parts.
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Generated invoices detailing total costs associated with each job completed by shop personnel.
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Inspected incoming vehicles prior to beginning any repair work in order to accurately estimate costs.
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Provided technical support to existing customers regarding product usage and installation.
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• Generated leads through cold calling, networking events, referrals.
• Akzo shop management
• Microsoft Word
• Performance and process claims
Successful team management
course
•
• QuickBooks
• CCC One Shop Management
Mitchell workflow management
and estimating
•
• Claims processing
• Documentation management
• Payment processing
• Customer service
• Effective communication
• Problem solving
• Attention to detail
• Verbal communication
• Documentation review
• Complex claims consulting
• Estimate preparation
• Excellent communication
EDUCATION
I-Car Platinum Automotive Collision Repair
I-CAR
ACTIVITIES AND HONORS
• I am a plant lover
• I enjoy playing poker
• outdoor fishing, camping, hiking
CERTIFICATIONS
• I-CAR Platinum Certified
REFERENCES
References available upon request.
Contact this candidate