On-Site Property Management

*********@*****.*** San Tan Valley, Arizona 480-***-****

Accomplished manager with extensive experience in property and club operations, focusing on enhancing member and tenant satisfaction. Proven expertise in budgeting, financial analysis, and strategic planning, leading to improved retention and operational efficiency. Recognized for strong leadership abilities and fostering collaborative environments, while effectively managing teams and resources to achieve organizational goals. Committed to maintaining high standards of service and implementing effective growth strategies.

Affiliated Property Management, Gilbert, AZ 02/2019 - 04/2022

Senior Property Manager

Maintained building systems by working with maintenance services and supervising repairs.

Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.

Streamlined property management processes for improved efficiency and cost savings.

Maintained meticulous records of all property transactions, including leases, renewals, and terminations.

Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.

Assisted in acquiring new properties, conducting thorough due diligence investigations before purchase recommendations were made.

Investigated and resolved tenant complaints.

Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.

Increased tenant satisfaction by promptly addressing maintenance issues and concerns.

Oversaw a team of on-site staff members providing support and guidance in daily operations and customer service initiatives.

Collected and maintained careful records of rental payments and payment dates.

Implemented and enforced policies and procedures to maintain properties to the highest standards.

Communicated effectively with owners, residents, and on-site associates.

Delivered emergency 24-hour on-call service for tenants on building issues.

Massage Envy Brovitz Group, Queen Creek, & Chandler, AZ 07/2016 - 01/2020

Clinic General Manager

Assisted in recruiting, hiring, and training team members, contributing to a skilled and efficient workforce.

Trained and guided team members to maintain high productivity and performance metrics, ensuring operational excellence.

Scheduled employees for shifts, optimizing staffing based on customer traffic and employee strengths.

Maximized operational excellence, mentoring personnel on management principles, industry practices, and company procedures.

Drove year-over-year business growth, leading operations, strategic vision, and long-range planning.

Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

Developed and implemented strategies to increase sales and profitability, enhancing the company's financial performance.

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Observed each employee's individual strengths, initiating a mentoring program to improve areas of weakness.

Monitored daily cash discrepancies, inventory shrinkage, and drive-off, ensuring financial integrity.

Recruited, hired, and trained initial personnel, establishing key internal functions and outlining the scope of positions for the new organization.

Managed budget implementations, employee reviews, training, schedules, and contract negotiations, ensuring effective resource allocation.

Implemented operational strategies, effectively building customer and employee loyalty.

Maximized efficiency by coaching and mentoring personnel, enhancing their knowledge of management principles, industry practices, company procedures, and technology systems.

Increased overall company efficiency, streamlining operations and implementing innovative managerial strategies.

Mountainside Fitness Centers, Gilbert, AZ 06/2013 - 06/2016

Club General Manager

Implemented financial controls to effectively manage budgets, minimize expenses, and maximize return on investment.

Managed staff recruitment, training, and performance evaluations to ensure a high-performing team.

Analyzed member feedback to identify areas of improvement and implement changes accordingly.

Developed strong relationships with members fostering a sense of community and loyalty to the club.

Oversaw facility maintenance for optimal safety, organization, and cleanliness standards.

Coordinated staff schedules to optimize resource allocation while maintaining exceptional service levels.

Promoted a safe environment through regular safety audits, addressing potential hazards before incidents occurred.

Streamlined daily operations for improved efficiency, reducing costs and increasing overall profitability.

Increased staff performance and engagement via motivational leadership.

Recruited, hired, and trained to develop high-performing staff.

Conducted regular evaluations of staff to drive quality service and customer satisfaction.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.

Set aggressive targets for employees to drive company success and strengthen motivation.

Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.

24 Hour Fitness, Multiple 06/2000 - 06/2013

Club General Manager

Implemented financial controls to effectively manage budgets, minimize expenses, and maximize return on investment.

Managed staff recruitment, training, and performance evaluations to ensure a high-performing team.

Developed strong relationships with members fostering a sense of community and loyalty to the club.

Oversaw facility maintenance for optimal safety, organization, and cleanliness standards.

Facilitated excellent customer service practices resulting in an increase of positive reviews from satisfied members.

Increased club revenue by devising effective marketing strategies and promoting club events and offerings.

Promoted a safe environment through regular safety audits, addressing potential hazards before incidents occurred.

Increased staff performance and engagement via motivational leadership.

Recruited, hired, and trained to develop high-performing staff.

Prepared monthly reports and budgets to track revenue and expenses.

Conducted regular evaluations of staff to drive quality service and customer satisfaction.

Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Set aggressive targets for employees to drive company success and strengthen motivation.

Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.

Professional Skills: Property Inspections Rent Collection Budgeting and Financial Analysis Financial Reporting Sales Crisis Management Operational Excellence Inventory Management Financial Controls

Technical Skills: Data Entry

Soft Skills: Excellent Scheduling Abilities Employee Motivation and Guidance Staff Management Clear Communication Decision-Making Critical Thinking Staff Coordination Team Leadership Strategic Planning Customer Service Problem- Solving Team Collaboration Organizational Skills Event Planning Mentoring Relationship Building Performance Evaluation Resource Allocation Marketing Strategies Continuous Improvement Training and Development

School: Johansen Highschool, Modesto, CA Degree: High School Diploma

School: Modesto Junior College, Modesto, CA Area(s) of Study: General Studies

Accomplishments:

-Won the award for best JD Power scores for 24-Hour Fitness in the southwest Division in 2009 out of 35 clubs in 4 states

-Won company award for best employee reviews for that same year

-Coached and taught new hire orientation for 24 Hour Fitness from 2007- 2013, also attended job fairs representing 24 Hour Fitness for recruiting and talent acquisition.

-Managed and led call center for 24 Hour Fitness, directing cold calls for prospects and leads as well as corporate leads.

-Assisted in training and coaching customer service calls when monthly dues were increasing for both 24 Hour Fitness and Massage Envy

-Was selected to Managed and oversee multiple Massage Envys at once, (2 to 3 ), Expected to hire and develop new staff including management. Was chosen to build new teams and processes in under performing clinics.

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