Medical Assistant Records
Resume:
J E N N Y S M I T H
**********@*****.***
Franklinton, LA 70438
PROFESSIONAL SUMMARY
Dedicated Medical Assistant/Receptionist with a proven track record at IMG Healthcare, excelling in patient appointment coordination and insurance verification. Known for exceptional problem-solving abilities and a professional demeanor, I enhanced patient experiences by managing schedules and maintaining accurate medical records, ensuring a seamless healthcare environment.
WORK HISTORY
Medical Assistant/Receptionist, IMG Healthcare, Oct 2001 Jan 2005, Covington, LA Handled sensitive information with discretion, following HIPAA guidelines closely. Scheduled patient appointments and managed doctor's calendar efficiently. Facilitated communication between patients, doctors, and other medical staff. Maintained a database of patient contacts for follow-up and appointment reminders. Prepared examination rooms for daily appointments to maintain a clean environment. Organized patient records, ensuring confidentiality and easy access. Handled incoming calls, providing information and redirecting as necessary. Guided patients through the visit process, enhancing their overall experience. Assisted patients with filling out required forms and documentation. Answered telephones, distributed mail, and faxes, and prepared patient files. Scheduled patient appointments, sent notifications and handled rescheduling needs. Answered incoming calls from clients, forwarding to appropriate destinations. Entered, verified and updated patient information into systems. Obtained and relayed information and messages in timely manner. Welcomed patients, pharmaceutical reps and other visitors to doctor's office. Served as reliable liaison between patients and healthcare providers. Kept reception area clean, orderly and ready for start of following day. Balanced drawers and managed petty cash usage.
Prepared for next day's patients by pulling charts and confirming appointments. Interacted with insurers to verify coverage and collect payments. Reviewed patient charts for completeness, verifying missing information to improve data quality.
Prepared for next day's patients by pulling charts and making confirmation calls. Safeguarded confidentiality of patient information by consistently following patient protection standards.
Helped to minimize no-shows by proactively confirming appointments. Pulled correct medical charts for doctor based on schedule of patients to be seen. Triaged and routed phone calls, took messages and followed-up to verify receipt of critical information.
JS
Jan 2000
EDUCATION
Certified Medical Assistant, Basic Academics
Delta College Covington, LA, LA
SKILLS
Patient appointment coordination Medical recordkeeping Co-payment collection Appointment setting
Data management Patient registration
Route messages Medical coding
Professional demeanor Clerical support
Professionalism Insurance verification
Telephone etiquette Clerical skills
Clinical support Preparing treatment rooms
Appointment scheduling Answer telephones
Multitasking capacity Problem-solving abilities
Calendar and appointment management Adaptable and flexible Flexible schedule Reliability
Filing systems Self motivation
Problem-solving
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