Customer Service Marketing Specialist
Resume:
Jessica DeToskey
Sacramento, CA *****
**********@*****.***
Professional Summary
Dynamic and results-driven Sales and Marketing Specialist with a proven track record in securing profitable contracts and enhancing client satisfaction. Demonstrated leadership and financial management skills at JH Auto Detailing, leading to significant operational efficiencies and client base growth. Committed to driving business success with minimal supervision.
Skills
Freelance Management: Expert in organizing, multitasking, and prioritizing tasks.
Customer Service: Proficient in phone handling and inquiry resolution with exceptional customer service.
Scheduling: Efficient in appointment and task scheduling.
Management: Strong leadership, staff oversight, and workflow management.
Negotiation: Skilled in price and contract negotiation.
Financial Management: Experienced in record-keeping, budget management, and financial software.
Business Development: Focused on program development and business efficiency improvement.
Sales and Marketing: Expertise in service sales, networking, and self-promotion.
Computer Proficiency: Proficient in various software and project management tools.
Self-Motivated: High energy and initiative with the ability to work independently.
Attention to Detail: Committed to accuracy and quality assurance.
Proactive: Takes initiative with minimal supervision.
Team Player: Collaborative and supportive team member.
Problem Solver: Analytical and creative in finding solutions.
Determined: Persistent, goal-driven, and resilient.
Work History
Freelance Sales and Marketing Specialist
Self-Employed Services, Sacramento, CA
Feb 2018 - Present
lEngaged prospective clients through persuasive communication, showcasing service value, and securing contracts.
lDeveloped comprehensive organization, documentation, and pricing strategies to maximize market appeal and profitability.
Manager of Operations
JH Auto Detailing, Sacramento, CA
Aug 2021 - Dec 2022
lResearched cleaning solutions to select optimal products, ensuring high-quality service within budget.
lManaged business infrastructure, including phone handling, appointment scheduling, and daily operations oversight.
lEstablished a robust client base through effective marketing strategies and persuasive selling techniques.
lCoordinated scheduling for detailing services, improving workflow and customer satisfaction.
Education
AA in General Education
Shasta College, Redding, CA
3.5 Semesters Completed
Cumulative GPA: 3.57
Additional Information
Results-oriented sales and 10+ year’s customer service professional with a solid foundation in customer relations and a knack for mastering new concepts. Demonstrated adaptability and a proactive approach to learning, committed to staying ahead of industry trends. Eager to leverage my skills and enthusiasm for continuous improvement to contribute to your company's success.
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