Technical Support Specialist

JUSTINE TAYLOR CAMBRA

Mililani, HI · 808-***-**** · **************@*****.*** · linkedin.com/in/justine-t-cambra- 67b317159

PROFESSIONAL SUMMARY

Customer-focused Technical Support Specialist with 6+ years of experience in fast-paced SaaS and eCommerce environments. Proven expertise in troubleshooting, onboarding, customer retention, and cross-team collaboration. Adept at using tools like Slack, Intercom and Shopify to resolve complex customer issues while enhancing product adoption and user satisfaction. Committed to continuous improvement and delivering customer-first solutions. CORE COMPETENCIES

Technical Skills Collaboration & Operations

Technical Support & Troubleshooting Cross-functional Team Collaboration Customer Onboarding & Retention Project Coordination & Task Management Shopify Platform & Ecosystem Process Improvement & Documentation Intercom & Ticketing Systems Time Management & Prioritization Knowledge Base Development Written & Verbal Communication HTML, CSS, JavaScript (basic proficiency)

Asana, Google Workspace, HubSpot, Notion,

Zoom, Loom, AI Tools (ChatGPT)

PROFESSIONAL EXPERIENCE

Customer Support Specialist

Zipify Apps – Remote

Dec 2017 – Jun 2025

• Delivered daily technical support via chat and email for two leading Shopify apps—Zipify Pages and OneClickUpsell—resolving 40+ tickets per day while maintaining a 90%+ CSAT rating.

• Played a key role in launching the Enterprise Success department, delivering white-glove account management and strategic support to top-tier OneClickUpsell merchants and upsell leaders.

• Conducted numerous 1:1 Zoom onboarding calls and product demos, guiding merchants through best practices for both Zipify Pages and OneClickUpsell.

• Specialized in onboarding, troubleshooting, and crafting custom app solutions tailored to diverse eCommerce businesses.

• Created and maintained help documentation and support macros, managed Zipify social media pages, and collaborated on App Store review campaigns and responses.

• Coordinated closely with QA and development teams to log bugs, test features, and improve customer experience.

• Supported internal accounting workflows and processed cancellation feedback to inform retention strategies.

Production Manager

Honey Girl Organics LLC – Haleiwa, HI

Jul 2012 – Dec 2017

• Oversaw daily skincare production operations, including staff supervision, inventory control, and quality assurance.

• Assisted with annual USDA Organic certification and audit preparation, ensuring all processes, documentation, and production standards met strict regulatory requirements.

• Developed SOPs to ensure FDA compliance and consistent manufacturing standards.

• Directed inspection/testing procedures and raw material verification to maintain high product integrity.

• Led sanitation, equipment sterilization, and compliance efforts across production areas. Customer Service Representative

Lyn-Mart LLC – Honolulu, HI

Aug 2009 – Nov 2011

• Delivered front-line customer service for orders, returns, and product inquiries via phone and in-person.

• Maintained accurate records of customer interactions and resolutions.

• Contributed to sales growth through up-selling and proactive service support. EDUCATION

Bachelor of Science in Business Management

University of Phoenix – Kapolei, HI

Graduated Jul 2016

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