Customer Service Virtual Assistant
Resume:
Danilo Tijerino
I am an English teacher with three years of experience in the teaching
field. Moreover, I am a skilled sales advisor with a great level of customer service. Besides that, I possess experience in a customer service position. I also have experience working as a virtual assistant in the legal field. I define myself as proactive, hardworking, empathic, and a multitasking person with strong people skills.
Virtual assistant
Customer Service Representative
Delivered a high level of customer service by
demostrating empahy and good people skills
Oral and written Communication
Active Listening
Time management
Vocation of service
Proactive
Multitasking
*************@*****.***
Hari Heerekar Law Office May 4, 2023 Agust
30, 2023
Foundever- Nicaragua August 4-2022 April 30 2023
B.A. TEACHING ENGLISH AS A FOREIGN
LANGUAGE
Sales Advisor
Sales of electronic devices by encountering the customer's need, asking and probing for information, overcoming rejection by using rebuttals, and demonstrating the value of the product by linking the customer's need.
Concentrix- Nicaragua February 2021 - June 2022
English Teacher
Applied different methods and techniques in the English learning process for high school students, taking into account the different types of learners.
Educational Center Sor Maria Romero May 2020 -
February 2021
SKILLS & CAPABILITIES
CONTACT INFORMATION
PROFILE
PROFESSIONAL CARRIER
Yamil Rios Ugarte Farm
100 meters east, Apompoa
Potosi, Rivas.
MICROSOFT OFFICE
Power
Point
Excel
Word
Salesforce
English Teacher
National Academy of Languages May 2020 - February
2021
Performed formative and summative assessment for A1, A2, B1 and B2 students progress.
Provide information about hearing dates, translation documents (the client s declaration), check work permit status, and file Form I-797C.
English Teacher
English Tutor for kids. Used of KISS Approach (Keep it simple and Stupid).
European Academy January 2020 - March 2020
Hotel Receptionist
Sales of electronic devices by encountering the customer's need, asking and probing for information, overcoming rejection by using rebuttals, and demonstrating the value of the product by linking the customer's need.
Pachamama Managua Hotel November 2017 -
Marzo 2018
English Teacher
LANGUAGES
English : intermediate
Spanish: native
HOBBIES
Go running
Listening to music
Hanging out with my family and
friends.
Hotel Receptionist
Greeted, assisted, and provided information about their reservation to guessts.
Scheduled shuttle service for the guests.
Answered phone calls, relayed mesaages, answered emails. Planned class and mplemented different methos of
Teaching English Language.
Recruited and interviewed new candidates.
English Teacher
English tutor different levels: A1, A2,B1,B2
Assessed students perfomance through quizzes and
testing.
Pachamama Managua Hotel November 2017 -
Marzo 2018
ILearn English School June 2017 - December 2019
Rivas
Servex Education Academy April 2016 - June 2017
Rivas, Nicaragua
ACADEMIC BACKGROUND
National Autonomous University of Nicaragua (UNAN- Managua).
B.A in Teaching English as a Foreign Language. Finalized 2019 Academic Scholarship
The Embassy of the United States of America, Mangua Nicaragua.
English Course Program March 2012 - April 2014
Christian of English and Spanish School "The Master of Galillee"
English Access Microscholarship Program Nicaragua, The Embassy of the United States of America, Mangua Nicaragua. March 2012 - October 2014
Nicaraguan Institute of Computing Eloy Canales (INCEC). Microcomputer Operator Course
English Teaching Workshop. Peace Corps. 2014
REFERENCES
Lic. Karla Martinez Karla Martinez -
Virtual assistant Hari Heerekar Law
Office
Email: ********@*****.*** Phone
Number: 83394264
Lic. Marlon Daniel Cárcamo
Trainer, Ibex
Email: ***************@*****.***
Phone number: 75443920
Nicolas Faraundo Rosales
Coach Accedo Technologies
Email: ******************@*****.***
Phone number: 86042919
Contact this candidate