Virtual Professional

Mary Ann T. Chavez

Batang Ligao City Albay PH ***4 +639*********

************@*****.***

SUMMARY OF QUALIFICATION

• Proficient in computer Software Systems

• Able to read, write and verbally communicate in English

• Phone and Email Handling

• Real Estate Principles

• Social Media Management

• Worked as transaction coordinator both in buying and selling side

• Great Customer service background

• Have technical support experience

• Property Management

• Hard working, able to multi-task effectively

• Handling a team and being part of the team

• Ability to work on flexible time

• Capable of working under pressure

• Knowledgeable in using communication tools such as Teams, Slack, Gchat, Ring Central etc.

• Familiarity on various CRM like Zoho, Salesforce, Zendesk, Gladly, Buildium, Property Melds, Atlassian and Monday.com

WORK EXPERIENCE

Property Manager/Researcher/REVA Freelancer

May 2022 – May 2025

Email management for US Client

Handle Property Management tasks for US clients for rental homes in MO, GA, and IN

Process work orders to dispatch vendors

Fill out and follow up on property application inspection

Research for new vendors on different home maintenance

Assist Property Managers on their admin tasks

Coordinate with tenants and vendors regarding work order schedule

Handle billing and invoice for vendors and inspectors

Create estimate or bid for work order

Handle Real Estate VA tasks

Handle mapping for showing and coordinate with Agent and buyer

Handle Transaction Coordinator task both in buying and selling

Email outreach to prospect investor

Research for prospect market investor

Virtual Assistant CS US Wellness Company

Oct 2020 – May 2022

Answer and assist customer queries and concern regarding general product knowledge and basic troubleshooting

Check on delivery status for customers

Coordinate with courier about delivery update and request on delay if needed

Respond to SMS, email and phone queries

Forwarded customer information requesting return, refund and exchange on products and parts

Processed order for customers for wrong items and missing items for products that cost below $200

Basic troubleshooting on plunges

Individual contractor/Servicing VA/ SMM Insurance

April 2020 – October 2020

Email management for US Client with Insurance line of business

Monitor timeline for lead

Basic photo editing used for YouTube thumbnail

Sending documents to client using Pandadoc

Manage CRM (HubSpot)

Uploaded signed documents in carrier site

Provided the documents needed by the insured

Handled different social media platform such as LinkedIn, Facebook, and Instagram

Basic photo editing using Canva, and photoshop

Created content to be posted in the social media platform

Interact with people (viewer) to boost response and interaction in the social media pages

Add more people in my client’s network

Freelancer/VA/Account manager Upwork

May 2019 – April 2020

Handled Real Estate Assistant task for US client

Property audit, marketing research and lead generation

Virtual Admin work for change facility for AU client i.e. but not limited to billing, email correspondence, social media marketing (FB/IG), etc.

Product research

Research for investors that would match the client’s target audience

Do manual inmail outreach to investor to introduce client

Respond to queries via email and SMS

Handle other basic admin tasks such as but not limited to email management, update profiles, increased number of connects on profiles used for outreach

Worked remotely with Real Estate Company where I learnt Real Estate Principle

Handling objections on seller leads calls and determine the difference between warm and cold leads

I had an overview on different CRMs like Podio, Zoho, Pipedrive, Salesforce and infusion

I know how to create buyer’s list and do comparable with or without using MLS

Do transaction coordinator task

Property Management for residential properties and Airbnb

Respond to tenant’s concern

Respond to queries of prospect tenants

Email contract, policy and payment reminder

Handle repair and maintenance of the property

Agent / Service Provider Byte Success Marketing

January 2017 – April 2019

Handled Outbound Sales account for a US health services

Call calibration

Monitor and provide feedback on calls making sure it’s meeting the client requirements

Provide EOD and EOW report

Recruitment Specialist Targets RMS

March 2018 – March 2019

Hybrid set-up

Establishes recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs

Evaluates applicants by discussing job requirements and applicant qualifications with managers and interviewing applicants on a consistent set of qualifications

Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements

Advance Customer Service Teletech Ph

June 2016 – Dec 2016

Handled customer service task for one of the largest telecommunication providers in US

Do basic troubleshooting for their connection and service

Join FGD and call calibration

Service Desk Analyst WIPRO Technologies

Mar 2014 – May 2016

Diagnosed trouble calls and resolved software, configuration or operational problems within time frame standards.

Accurately logged trouble tickets/calls from the customer using call tracking software

Escalated tickets to appropriate next-level support if issues cannot be resolved within the timeframe standards.

Participated in documenting policies and procedures used in the day-to-day operations of the Help Desk.

Ability to perform basic account security tasks: password reset, account creation, account termination

Provided basic account security tasks: password reset, account creation and account termination

Experienced working with the Remedy ticketing system

Diagnosed and resolved hardware, applications, and operating system issues

Utilized Microsoft Active Directory

Familiarity with Microsoft Exchange

Call calibration and FGD

Inbound Sales Associate VXI Global Holdings Inc

Aug 2011 – Feb 2013

Assisted potential and existing customers in identifying their US satellite TV needs and directing them to an appropriate product and service

Advance Customer Service WNS Philippines Inc

Nov 2008 – Nov 2010

Provided customer service support for a UK telecommunication company

Handled all customer issues with understanding and a satisfying resolution including but not limited to account modification, billing issues and device / service upsell

Resolved basic troubleshooting problems for mobile devices and broadband Financial and Sales Specialist (Tier2) Convergys Phil Services Corp. Oct 2007 – Oct 2008

Provided customer service support and acts as financial advisor for US credit card company

Resolved customer issues about their credit card transactions including but not limited to charges, fees and disputes with understanding. Going the extra mile in educating them on how to manage their credit card for their advantage.

Upsold products and services that suits customer’s needs

Contact this candidate