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Resume:
CONSUELO WILCHES
*** ********** **** ***#*, Brighton MA 02135
****************@*****.***
OBJECTIVE
I am a dedicated hard worker, who seeks to obtain a position where I can use my strong organizational and interpersonal skills to further advance the company’s success. I am a quick eager learner who loves helping others and has a passion for languages- I am a native Spanish speaker and am proficient in Italian.
SKILLS & ABILITIES
•Excellent customer service skills, strong team leader
•Proficient in Microsoft Excel, PowerPoint, Pacer, Internet and Sabre; type 45 WPM
•
EDUCATION
2009-Medical Interpreter Certificate Harvard Pilgrim Health Care, Wellesley, MA
2006-Paralegal Studies Certificate, Boston University, Boston, MA
1998-Culinary Arts training program Certificate 1998 Crittenton Hastings House Brighton, MA 1989 Bachelor’s Degree in Hotels and Tourism, INPAHU, Bogota, Colombia
H&R Block
EXPERIENCE
Assistant Manager, Brookline MA / Dec 2023 – Apr 2024
•Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to District General Manager as necessary
•Serve as point of contact for onsite escalated client service concerns
•Ensure clients are scheduled properly and conflicts are resolved, with escalation to District General Manager as necessary
•Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
•Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
•Lead daily huddles and communicate essential information to office associates
Personal Care Attendant
PCA for Bernard Awtrey Brighton, MA Jun 2022 - Feb 2023
Provided special care to client with meals preparation, medical care, exercise.
H&R Block
Assistant Manager, Brookline MA / Apr 2020-Apr 2021
Responsible for building and maintaining relationships with local businesses.
Identified needs and customized personal solutions to secure and win on customer experience.
Responsible for overall operation and results of H&R Block, Brookline retail office, including daily supervision, motivating, coaching office associates and growing the business.
Receptionist, Brookline MA Dec 2018- Apr 2019
Responsible for closing the office including producing daily cash reports
Scheduled and maintained multiple tax professional schedules at once
Personal Care Attendant
PCA for Garcia Family, Taunton MA July 2017- July 2018
• Provided direct care to client with daily specially tailored meals, assistance with medication as well as mobility exercises.
Eataly
Sales Representative, Boston MA Dec 2016- Jul 2017
•Received, Processed and Stocked 10-40 boxes of daily merchandise.
•Was recognized as “top seller” and enjoyed providing live demos and tutorials, and assisting guests with product pairing.
Cerebral Palsy of Massachusetts
PCA for Hill Family, Brighton MA May 2016- Dec 2016
• Provided personal support to clients with medication, following exercise routines, meal preparation, as well as assistance with home chores.
Atlantic Travel Agency
Travel Agent, Boston MA Nov 2014- Dec 2016
• Personalized and arranged travel package deals, while also providing prompt and courteous services. Helped expand clientele as a trilingual agent.
Law Office of Linda Cristello
Legal Assistant, Boston MA Mar 2012- Sep 2014
•Organized and scheduled depositions, conferences, court dates and more.
•Translated legal documents from English to Spanish. Was the
• on-call interpreter for any walk-ins
Providence House Senior Living
Receptionist, Brighton MA Jan 2008- Feb 2012
•Answered and monitored six switchboard lines ensuring calls got appropriately transferred.
•Coordinated and scheduled appointments for residents regarding daily activities or issues they were experiencing.
Covenant House
Assistant Property Manager, Brighton MA Jan 2002-Feb 2007
• Ensured each resident received outstanding care according to their independent needs.
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