Operations Supervisor A Home

Professional Experience

Verizon Washington, DC

Tech 4 April 2018 – Present

Use QAM technology daily to deliver signals to customers property using fiber optic cable. Using the optical network terminal turning the signal into a radio frequency signal that can be used on a home’s existing coaxial cables, feeding the signal to STB.

Maintain network hardware and network related technologies ex: HSRP/VRRP

Connect, disconnect, test and repair customer provided equipment, inside wiring and wires at poles, underground and building terminals.

Operate Verizon trucks and equipment needed to perform work operations in a safe manner.

Maintain daily logs for cable, equipment and construction plans.

Install, repair, maintain and test access lines for various types of equipment and technology.

Perform construction work using designated equipment for digging holes, placing poles, laying cable/conduit in the ground and unreeling, pulling and stringing wire/cable on poles.

Read and interpret engineering plans and vendor specifications.

Comcast Rockville, MD

Tech 3 June 2016- April 2018

Communicate with customers in a clear and straight forward manner. Work independently and to prioritize and organize effectively.

Lift and carry u70 lbs. or more, work in confined spaces such as crawl spaces or attics, work while standing 50 -70% of the time and perform work near power lines and electricity.

Finish projects despite obstacles, or redirect when necessary; able to follow instructions or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities.

Work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.

Dismantle, move or remove aerial, underground or building wire, cable, associated equipment, poles and hardware related to the outside telephone plant.

Read and interpret engineering plans

Perform construction work, such as digging holes, placing and removing poles, laying cable, unreeling, pulling and stringing wire and cable from pole to pole.

Sherwin-Williams Beltsville MD

Production Operations Supervisor July 2015- June 2016

Coach, train, discipline, motivate and manage hourly manufacturing employees.

Promote and maintain positive employee relations and a total quality-working environment with employees.

Act as a positive liaison between employees and management.

Maintain Housekeeping Excellence standards for shift and department.

Maintain departmental goals.

Manage electronic timecards for employees for production and/or payroll.

Perform annual performance appraisals with each employee.

Support site safety programs, implement new safety procedures and recommend safety improvement and assure safety compliance to create and maintain a safe work environment for employees.

Coordinates manufacturing activities to ensure production and quality for products to ensure they meet specifications.

Revise production schedules and priorities as result of equipment failure, operating problems, personnel, etc.

UPS Landover MD

Operations Supervisor April 2009-July 2015

Management of department resources to ensure maximum output, accuracy, and efficiency at all times.

Directed daily Trans load activities to support account objectives for level of service, cost management, customer expectations, and volume requirements.

Supervised and direct employee work and monitor employee performance, including administration of discipline as appropriate. Be accessible to all areas of the dock and inside trailers; trailers may be at the dock or in the yard. Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.

Developed plan for distributing break loads to achieve cut time goals

Developed and maintains system reliability trends and analysis to include tracking disciplinary actions, terminations, additional training

Planned daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free

Monitored and analyze all opportunities to cut costs and improve efficiencies

Established and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes.

Communicated with Account Manager(s) to ensure customers’ and company’s needs are met

Performed administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc.

Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, OSHA, and WISHA requirements. Performs all tasks in conformance with safety and maintenance practices and procedures.

Identified freight moving at incorrect weight and classification

UPS Landover MD

Package Handler August 2006- April 2009

Lifting and loading packages from loading dock

Sorting packages among various zip codes

Responsible for measuring and weighing each package as it comes to my belted section

Inspect and examine each package to ensure each transport of package is correctly coded

Communicate with each driver of pre load area when their truck is ready to depart loading dock

EDUCATION:

University of District Columbia Washington D.C. 2008

Major: Computer Information Systems

Expected Gradation Date: August 2007-2011

Takoma Academy High School, Takoma Park, Maryland

Graduated June 2006

CERTIFICATIONS:

CPR Certified, OSHA Certified, WISHA Certified

SPECIAL SKILLS:

Microsoft Word, Excel, Power Point, Outlook, Adobe, Typing: 55 wpm

Unloading packages at a rate of 800-1200 packages per hour

Loading pages at a rate of 500-800 packages per hour

Sorting packages/mail in a fast-paced warehouse environment. “UPS”

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