Quality Control Sales Representative
Resume:
MADISON
TAPIA
*************@*****.***
Melbourne, FL 32935
CONTACT
SKILLS
• TYPING
• Warehouse
• Computer Skills
• Customer Service
• Cash Handling
• Order Fulfillment
• Labor Cost Analysis
• Budgeting
• Conflict Management
• Live Chat
• Meal Preparation
• Employee Evaluation
• Financial Management
• Financial Report Writing
• Kitchen Management Experience
• Strategic Planning
• Quality Control
• Supervising Experience
• Tax Experience
• Home Care
• Pricing
• Office Management
• Event Planning
Highly organized and detail-oriented manager with years of experience in the logistics and transportation industry. Demonstrated success in leading teams to achieve organizational objectives, developing and implementing innovative strategies to reduce costs and improve efficiency. Proven ability to analyze transportation needs, devise efficient route plans, and ensure compliance with safety and environmental regulations.
PROFESSIONAL SUMMARY
Inventory Manager
UPS, Melbourne, FL
EXPERIENCE
October 2021 - Present
Enhanced warehouse efficiency by implementing effective inventory management and organization systems
•
Reduced order processing times with streamlined picking, packing, and shipping procedures
•
Improved workplace safety by conducting regular inspections and addressing
• potential hazards promptly
Increased accuracy of inventory records through meticulous documentation and regular audits
•
Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce
•
Maintained clean workspaces by enforcing strict housekeeping guidelines for
• storage areas, dock bays, and equipment zones
Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately
•
Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency
•
Contributed to achieving team goals with consistent punctuality, reliability, and
• adherence to established performance standards
Loaded, unloaded, and moved material to and from storage and production areas
•
• Checked packages and merchandise for damage and notified vendors
• Performed general housekeeping and cleaning tasks Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
•
• Consistently lifted materials weighing as much as 50+ pounds Inspected work areas for cleanliness and obstacles and removed cartons and
• boxes to keep work areas organized and hazard-free
• Purchasing
• Microsoft Office
• Microsoft Excel
• Medical terminology
• Medical office experience
• Payroll
• CRM software
• Account management
• Communication skills
• Microsoft Outlook
• Social media management
• Editing
• Content creation
Shift Manager
Taco Bell, Palm Bay, FL
Kitchen Shift Lead
Burger King, Palm Bay, FL
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
•
• Loaded and unloaded materials onto and off of trucks for fast shipment Shipped material and performed boxing, packing, labeling, and preparation of related documents
•
April 2021 - Present
Improved overall team performance by effectively delegating tasks and providing clear instructions
•
Achieved consistent customer satisfaction by addressing concerns promptly
• and professionally
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow
•
Promoted a positive work environment through open communication and constructive feedback
•
Trained new employees on company policies, procedures, and job
• responsibilities, ensuring seamless integration into the team Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently
•
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs
•
Conducted regular evaluations of employee performance, identifying areas for
• improvement and offering targeted guidance for skill development Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture
•
Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns
•
Handled escalated customer issues effectively, demonstrating strong problem-
• solving skills while upholding company values and standards Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings
•
Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time
•
Assisted in budget preparation for the department which led to better financial
• management throughout the year
Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time
•
• Trained and mentored new employees to maximize team performance Kept employees operating productively and working on task to meet business
• and customer needs
Supervised employees and oversaw quality compliance with company standards for food and services
•
December 2020 - Present
Sales Associate
Boost Mobile, Palm Bay, FL
Improved kitchen efficiency by streamlining food prep processes and minimizing waste
•
Enhanced team communication by implementing daily pre-shift meetings to
• discuss goals and expectations
Maintained a clean and organized workspace, ensuring adherence to health and safety regulations
•
Increased customer satisfaction with timely meal preparation and consistent quality control measures
•
Assisted in menu development, incorporating seasonal ingredients for fresh,
• innovative dishes
Trained new employees on kitchen policies, procedures, and equipment usage, promoting a collaborative work environment
•
Managed inventory levels to reduce food spoilage while maintaining adequate stock for daily operations
•
Collaborated with management to address customer feedback and implement
• necessary improvements
Boosted employee morale by fostering a positive workplace culture through regular recognition of achievements and constructive feedback sessions
•
Delegated tasks effectively among team members according to individual strengths and skill sets
•
Ensured proper rotation of food items to maintain freshness and prevent cross-
• contamination risks
Streamlined kitchen workflow by developing task checklists for each shift, resulting in increased productivity levels
•
Implemented portion control guidelines, reducing overall food costs without sacrificing dish quality or presentation standards
•
Resolved conflicts among staff members promptly, creating a more harmonious
• work environment conducive to efficient teamwork Evaluated staff performance regularly, identifying opportunities for professional growth and providing support as needed through coaching or additional training resources
•
Enhanced overall dining experience by continually updating plating techniques and garnishing methods that showcased the creativity of the culinary team
•
October 2020 - Present
Increased sales revenue by building strong rapport with customers and
• recommending appropriate products based on their needs Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
•
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
•
Developed new client relationships by actively engaging with potential
• customers and highlighting the benefits of our product offerings Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities
•
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction
•
Housekeeper
Ichiban Cleaning, Palm Bay, FL
Senior Frontline/ Sales Chat Agent
Adecco, Melbourne, VIC
Salus Senior Assistant Living, Beachside
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience
•
Handled cash transactions efficiently while adhering to company cash handling
• policies, ensuring accuracy in all financial exchanges Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations
•
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates
•
Utilized cross-selling techniques to introduce customers to complementary
• products, increasing average transaction size
February 2020 - Present
• Vacuum, wipe down desk and take out trash at a office building Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers
•
Maintained a spotless environment for guests through diligent daily
• housekeeping tasks
Reduced the need for deep cleanings by consistently addressing minor maintenance issues
•
Uphold high standards of sanitation in common areas, contributing to an inviting atmosphere for guests
•
Maximized efficiency of housekeeping operations through effective
• communication with team members and supervisors
October 2019 - Present
I did sales, email, chat and queue work for 26 different cosmetic brands owned by EstØe Lauder
•
• Then I was cross trained to HelloFresh where I did chats and sales overnight Boosted customer satisfaction by effectively addressing and resolving their
• concerns during chat interactions
Exceeded sales targets by actively identifying potential leads and converting them into paying customers
•
Enhanced brand reputation with superior customer service skills, promptly answering inquiries and providing accurate information
•
Collaborated with team members to develop and implement new strategies for
• increasing sales and boosting performance metrics Consistently received positive feedback from customers, resulting in high satisfaction scores and improved brand loyalty
•
Ensured compliance with company policies and procedures when handling sensitive customer data during chat interactions
•
January 2019 - Present
Legal Secretary
Paradise Immigration Law Firm, Melbourne, VIC
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences
•
Provided emotional support to patients and their families during challenging
• times, fostering trust and strong relationships
Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements
•
Prepared nutritious meals according to dietary restrictions, supporting clients' overall health through balanced nutrition
•
Performed light housekeeping duties to maintain cleanliness standards while
• respecting the patient's personal space
Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary
•
Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives
•
Implemented fall prevention strategies within the home environment by
• identifying hazards or obstacles that posed risk to patient safety Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards
•
Contributed to a positive atmosphere for patients by using effective communication and active listening skills
•
Assisted clients with daily living needs to maintain self-esteem and general
• wellness
Assisted with dressing guidance, grooming, meal preparation, and medication reminders
•
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
•
Built strong relationships with clients to deliver emotional support and
• companionship
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
•
Assisted clients with activities of daily living, promoting independence and quality of life
•
Monitored vital signs regularly, detecting any abnormalities or changes in
• condition to promptly inform medical professionals Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing
•
Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy
•
November 2018 - Present
Facilitated communication between departments for improved collaboration
• and project success
Enhanced office efficiency by streamlining filing systems and organizing documents
•
Managed executive calendars, scheduling appointments and meetings to optimize time management
•
Tax Preparer
Paradise Service Center, Melbourne, VIC
Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions
•
Maintained accurate records of office expenses, assisting in budget preparation
• and cost control efforts
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally
•
Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings
•
Prepared professional correspondence, including memos, letters, and emails,
• ensuring accuracy and timeliness
Increased staff productivity with efficient meeting coordination and streamlined agenda preparation
•
Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects
•
Handled sensitive information discreetly, maintaining confidentiality when
• managing personnel files or financial data
Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices
•
Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients
•
December 2018 - Present
Increased client satisfaction by providing accurate and timely tax preparation
• services
Streamlined tax filing processes for clients, ensuring a smooth and efficient experience
•
Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws
•
Assisted in resolving complex tax issues, strengthening client relationships and
• building trust
Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns
•
Reduced errors through meticulous review of financial documents and double- checking calculations
•
Educated clients on tax planning strategies, helping them save money in future
• years
Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation
•
CERTIFICATIONS
• First Aid Certification
• Food Handler Certification
• Certified Medication Aide
Willing To Relocate: Anywhere
PERSONAL INFORMATION
JVon Butler — UPS
Inventory Supervisor
******@**********.***
REFERENCES
A Previous Coworker
Contact this candidate