Customer Service Sales Associate

JOSE VELAZQUEZ

*********@*****.*** 223-***-**** Merchantville, NJ 08109

Summary

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Skills

• Listening Skills

• Store Product Knowledge

• Positive and Professional

• Exceptional Customer Service

• Stocking and Replenishing

• Product and Service Sales

• Teamwork and Collaboration

Experience

The Home Depot Store 0989 Cherry Hill,

NJ

Sales Associate

04/2023 - Current

• Greeted customers and provided exceptional customer service.

• Assisted customers with product selection, sizing and styling.

• Provided accurate information about products, prices and services.

• Maintained up-to-date knowledge of store merchandise and policies.

• Built relationships with customers to encourage repeat business.

• Restocked shelves as needed to ensure sufficient inventory levels.

• Attended weekly team meetings to review performance goals and objectives.

• Helped customers find specific products, answered questions and offered product advice.

• Engaged customers in friendly, professional dialogue to determine needs.

• Answered incoming telephone calls to provide store, products and services information.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Worked with fellow sales team members to achieve group targets.

• Used technology resources to assist customers in locating and selecting items.

• Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Wawa Merchantville, NJ

Fuel Associate

04/2022 - 03/2023

• Inspected fuel tanks for leaks and other defects.

• Conducted routine maintenance on fuel pumps and related equipment.

• Performed quality control tests to ensure fuel met relevant standards.

• Provided customer service by answering questions, providing directions, and resolving complaints.

• Operated cash register to process payments from customers.

• Ensured the safety of customers by maintaining a clean work environment.

• Verified that all pump prices matched those listed on sign boards or displays.

• Maintained an organized workspace at all times including sweeping floors and cleaning windows and doors.

• Trained new employees on proper use of equipment, company policies, and safety practices.

• Responded promptly to emergency situations such as spills or fires by following established protocols.

• Regularly inspected hoses for cracks or signs of wear before each shift begins.

• Collected payments for dispensed gas and tendered change or receipts to customers.

• Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.

• Refilled outdoor window maintenance stations with cleaning supplies and windshield wiper fluid.

• Cleaned parking areas, restrooms or equipment and removed trash. Northwest Medical & Rehabilitation Center

Philadelphia, PA

Medical Assistant

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

• Administered injections, medications and treatments as directed by the physician.

• Provided assistance to medical staff in performing minor surgical procedures.

• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

• Organized patient charts before each day's clinic sessions began.

• Registered new patients into practice management software program accurately entering demographic information.

• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

• Scheduled appointments for patients via phone and in person.

• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Education and Training

Kaplan Career Institute Philadelphia, PA

Certified Medical Assistant in Medical Assisting

07/2012

PJCC Pittsburgh, PA

GED

05/2008

Certificate in nursing assistance

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