Data Entry Customer Service

Additional information and professional references available upon request

CHARLEEN M. NEFF

************@*****.*** 610-***-**** (C) Gap, PA 17527 SUMMARY:

Detail-oriented professional with over 20 years of experience in administrative support, customer service, and office management, complemented by a recent certificate in Medical Billing and Coding. Proven expertise in data entry, scheduling, and conflict resolution, alongside strong verbal and written communication skills. Adept at multitasking and leading teams to enhance operational efficiency while maintaining high standards of service excellence. SKILLS:

Office Management Verbal and Written Communication Ability to multitask Detail Oriented

Highly organized Time Management

Diplomatic telephone approaches Handle inquiries and solve client problems Data entry/Overall PC knowledge Ability to work well under pressure Conflict resolution Adaptability

EXPERIENCE:

Barr Realty, Inc./Barr Davis Auctioneers, LLC. Gap, PA July 2018 – Present Office Manager

• Answer multiline phones, transfer calls • Draft letters

• Client filing • Monthly Federal Payroll Tax (MyPath & EFTPS)

• Draft Leases • Receive and process payments (Including bank deposits)

• Advertising with Newspaper • Late/delinquent rent letters

• Review Lease • 1099s for Agents

• Accounts Payable & Receivable • Bank Account Reconciliation MISA Corporation Parkesburg, PA September 2012 – June 2018 Finance Assistant

• Answer multiline phones, transfer calls • Draft letters

• Client filing • Use SAGE computer software to process payments

• Review Leases • Input, Modify and process ACH payments

• Draft advertising brochures using Publisher • Draft community newsletters using Publisher

• Timesheet billing for maintenance • Receive and process payments

• Analyze data of accounts • Input/Initialize/Process ACH accounts

• Reconcile/balance daily payments • Late/delinquent account letters Law offices of Barry M. Miller Norristown, PA February 2010 – September 2012 Legal Secretary/Paralegal

• Assist two (2) attorneys with various areas of law (criminal, domestic, civil, bankruptcy, estate planning, estates, etc)

• Answer multiline phones, transfer calls

• Manage attorney calendars • Transcriptions

• Draft letters, and legal documents • Courthouse filing

• Manage case files • Client filing

U.S. Army Fort Hood, TX June 2004 -September 2005

Supply Specialist

EDUCATION:

Devry University Completed April 2025

Undergraduate Certificate Dean’s List

Medical Billing and Coding

Lansdale School of Business North Wales, PA Graduated - June 2009 Associate in Specialized Business Degree Cum Laude Business Administration Paralegal Concentration

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