Customer Service Sales Specialist

Gene Smith, Jr

Sales Specialist Columbus, GA ****7 *************@*****.*** +1-706-***-****

Specific Basis for this position: Building Client Relationships. Responsible for entire sales process. From cold call prospecting to maintenance of all existing clients. No one is excluded. Thus, a diverse and talented relationship skill is required, nurtured, and honed. Customer comes first. Day I lose that concept, time to pack it in. When you provide for the customer, properly, everybody wins.

Authorized to work in the US for any employer

Work Experience

Sales Executive

Rivertown Toyota - Columbus, GA

July 2024 - Current

I work the Complete Sales Process.

I handle the client(s) from cold call/lead to

Each client is a new challenge but, also a new chance for success.

We work clients from email/cold call thru their entire service history.

We specialize in the After-the-Sales Process. This leads to 90 percentile Service scores and 50-75 percentile future client retention. (Can vary with each executive)

Sales Specialist

Sunshine Banners & Signs - Columbus, GA

June 2020 to July 2024

I work the Complete Sales Process.

I handle the client(s) from cold call/lead to collections.

I help design and implement said design for the client's business opportunity, albeit new or redesign. As a Company we are also one of the few in our region who provide Complete maintenance for existing Signage.

Each client is a new challenge but, also a new chance for success.

I, myself, have worked upon a 65-70% closing ratio. I enjoy my opportunity.

Security Sales Consultant

ADT Commercial - Columbus, GA July 2019 to June 2020

To provide for a Specific need for the Commercial client, Security thru Peace of Mind.

We provide Cyber, CCTV, Fire, Burg, and Card Access solutions to our clientele.

I am responsible for middle Ga, South; and Eastern Alabama.

We are provided with leads thru an excellent marketing team But, thru my years of experience in the area I have developed an extensive base for on which to canvass.

I am Responsible for the Customer from initial meeting, demo, credit approvals, signing of contract thru to installation.

Territory Manager, Sales/Service

DYNA-LIFT, INC - Midland, GA

March 2011 to January 2019

Day to day territorial management of the Columbus, LaGrange, Griffin, Macon, Perry and Americus, Ga areas which includes 300 square miles of outside sales opportunity. Develop and implement sales and marketing strategies to prospective business clients including upselling existing clients and championing new client acquisitions. Oversee daily field operations while conducting evaluations and ensuring documentation of market activity to develop sales strategy by monitoring buying activities of potential clients. Collaborate with technicians to master product specifications, review engineering and interpret drawings for negotiation and presentation purposes related to sales proposals.

*Cultivate relationships with prospects by working the company process successfully closing 100 clientswith a 70% close rate * Exceed company aligned goals of 100 new forklift and associated warehousing equipment sales through focused sales strategy based on "patient persistence" resulting in technician growth of 250% * Produced extraordinary growth in the service side by increasing market penetration of service/maintenance over 130%.

*Developed extensive working knowledge of various manufacturing, distribution and warehousingsystems by developing service, maintenance and warehousing flow plans for customers * Responsible for 65% of overall branch revenue by exceeding national goal of 25 units annually for 3 years

Territory Manager, Sales

Wade Linen Service- Columbus, GA

September 2008 to November 2009

Territory management of the West Georgia and East Alabama areas including a 100 square mile radius. Sold linens, uniforms, chemical products, and a complete array of floor matting - from regular carpet and rubber to personalized versions with company name and logo to both businesses and individual consumers. * Conducted outside sales prospecting approximately 150 B2B and B2C clients monthly

Territory Manager CSSR

SOUTHERN STATES TOYOTALIFT - Columbus, GA

March 2007 to June 2008

Day to day territorial management of the West Georgia area. Duties include sales and marketing of prospective business clients with an established base of over 400 clients. Developed and managed sales processes & marketing strategies.

Produced extraordinary growth in the service-side of the Southern States, which was primary focus.

Education

Pre-Med Degree

University of Georgia

Bachelor of Business Administration in Finance

Georgia State University

Associates in MIS

Columbus State University

Skills

•B2B

•Manufacturing Experience

•Sales Experience

•Outside Sales

•Administrative Experience

•Programmable Logic Controllers

•Microsoft Powerpoint

•Microsoft Outlook

•Time Management

•Microsoft Office

•Business Development

•CCTV

•Telecommunication

•Upselling

•Marketing

•Account Management

•Data Analytics

•Salesforce

•B2B Sales

•Sales

•Customer service

•Inside Sales

•Negotiation

•Branding

•Project Management

•Strategic Planning

•CRM Software Links

http://www.linkedin.com/in/genesmithjr

Assessments

CRM Skills with Salesforce — Completed

March 2019

Measures a candidate's ability to demonstrate a knowledge of Salesforce objects, fields, and processes.

Full results: Completed

Work Style: Reliability — Familiar

July 2019

Tendency to be dependable and come to work Full results: Familiar

Management & Leadership Skills: Impact & Influence — Familiar

April 2019

Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.

Full results: Familiar

Customer Service — Familiar

May 2020

Identifying and resolving common customer issues

Full results: Familiar

Sales skills — Highly Proficient July 2020

Influencing and negotiating with customers Full results: Highly Proficient

Outside sales — Highly Proficient

August 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Highly Proficient

Customer focus & orientation — Proficient February 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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