Office Manager Customer Service

Colfax, NC ***** 336-***-**** **********@*****.***

SHARON MORTON

Organized Office Manager with noted experience in Property and Administrative Management. Prioritize projects and multitask effectively to achieve project goals. Methodical and meticulous collaborator with expertise in team leadership. Offering these skills and strong work ethic.

PROFESSIONAL

SUMMARY

SKILLS Performance

Management

●

Staff Development and

Training

●

● Decision Making

● Recruitment and Hiring

● Microsoft Office

● Budget Management

Multitasking and

Prioritization

●

● Honesty and Integrity

● Intuit QuickBooks

Verbal and Written

Communication

●

● Travel Coordination

Accounts Payable and

Receivable

●

OFFICE MANAGER/EXECUTIVE ASSISTANT 01/2016 to Current Xpresscreen, Inc., Winston Salem, United States

CUSTOMER SERVICE MANAGER 05/2007 to 05/2014

Harris Teeter, Greensboro, NC

WORK HISTORY

Established workflow processes monitored daily productivity and implemented modifications to improve overall performance of personnel.

●

● Maintained CRM database with customer updates and report generation.

● Maintained computer and physical filing systems.

● Managed office operations while scheduling appointments for department managers. Oversaw office inventory activities by ordering and requisitions, stocking, and shipment receiving.

●

Established and developed a strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.

●

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

●

Introduced higher standards for customer service and increased efficiency by streamlining operations.

●

● Resolved customer complaints while prioritizing customer satisfaction and loyalty. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

●

● Aided senior leadership during executive decision-making processes and generated daily ASSISTANT GENERAL MANAGER 05/2003 to 05/2007

Harmor Auto Sales, Greensboro, NC

PROPERTY MANAGER 05/2001 to 05/2003

BNP Residential Properties, Greensboro, NC

PROPERTY MANAGER 01/1996 to 05/2001

Equity Residential Properties, Greensboro, NC

reports to recommend corrective actions and improvements. Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

●

● Oversaw computer database and physical filing systems.

● Managed cash accurately and prepared deposits.

● Resolved problems promptly to elevate customer approval. Evaluated and recommended changes in rental pricing strategies to remain competitive in market.

●

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

●

Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

●

● Maintained sufficient number of units market-ready for lease.

● Developed, reviewed, and submitted property operating and capital budgets.

● Oversaw disciplinary actions, performance appraisals and terminations of company staff. Maintained original leases and renewal documents in digital and hardcopy format for property management office.

●

Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

●

Forsyth Technical Community College, Winston Salem, NC associate degree, Paralegal Technology, 05/2025

Currently working toward an associate degree in Paralegal Technology EDUCATION

Contact this candidate