Customer Service Data Entry

Shakeewa Lumpkin

Ellenwood, GA *****

*.*********@*****.*** +1-404-***-****

Professional Summary

I am a knowledgeable and dedicated professional with extensive experience in customer service, client relationships, and leadership roles. I strive to be a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I'm often motivated to maintain customer satisfaction and contribute to company success. I plan to build a long-lasting relationship with a company who has exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Authorized to work in the US for any employer

Work Experience

Nanny-midtown

Monique Nanny Services-Atlanta, GA

January 2023 to Present

· Established and enforced rules of behavior.

· Developed child-friendly, nutritious menus for meals and snacks.

· Communicated with parents to update on children's needs and progress.

· Transported children to play dates, activities and special outings with utmost safety.

· Deescalated negative behavior using parent-approved strategies.

Client Services/Data Entry

Acertus-Alpharetta, GA

January 2015 to December 2023

· Entered details such as payments, account information and vehicle information into the computer software system known as Transport.

· Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new & accurate information.

· Entered and verified data integrity and accuracy.

Nanny

Monique Nanny Services-Brookhaven, GA

January 2006 to December 2014

· Coordinated and planned events and worked on projects.

· Managed property and prepared classrooms for children prior to their arrival.

· Administered medication to children.

· Provided multifaceted services by running errands, managing mail, scheduling appointments and arranging transportation.

Team Leader

The Sport Section-Alpharetta, GA

January 2003 to December 2006

· Established open and professional relationships which helped build relationships and resolve issues and conflicts quickly (internal and external).

· Handled claims with customers while exercising corporate policies, procedures, best practices and regulations.

· Educated team members and customers about the brand to incite excitement about the company's mission and values.

· Stocked and replenished merchandise according to store merchandising layouts.

Managed inventory, as well as maintained log sheets. Handled financial accounts and identified errors in balance sheets.

Education

High school diploma

Benjamin E May's High School-Atlanta, GA

August 1986 to May 1990

Skills

•Leadership

•Infant care

•Nannying

•Experience with children

•Data and Project management

•Babysitting

•Interpersonal and written communication

•Budgeting and finance

•Caregiving

•Childcare

•Toddler care

•Data entry

•English

Certifications and Licenses

CPR Certification

Driver's License

First Aid Certification

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