Support Specialist Medical Billing

MC

MAISHA CHESTER

*******@*****.*** 813-***-**** Tampa, FL 33607

Enthusiastic team-oriented Operations Support Specialist with many years of experience delivering operational analysis and technical and administrative support. Proactive self-starter excels at wide range of operational support, including sales, manufacturing, and finance functions. Dedicated to solving problems and meeting both complicated and mundane business needs with creative and team-oriented drive. Technical support

Task coordination

Research & Analytics

ICD-10-CM/PCS

Medical Billing & Coding

Medical Management Software

CPT/HCPCS Terminology

Claims & Denial Management

HIPPA Laws & Compliance

Patient Relations & Coordination

Records Management

Expense Reduction

Data Management

Error reporting

Florida Medical Clinic, Orlando Health

Brandon, FL

Medical Billing Coder (Externship)

12/2024 - 02/2025

Full time 40 hours per week

Supported front office operations and medical billing functions during a hands-on externship, ensuring compliance with healthcare regulations and enhancing the patient experience in a high-volume clinical environment. Verified patient insurance coverage, demographics, and medical history to maintain accurate records, streamline claims processing, and ensure billing compliance.

Oversaw patient check-in and check-out procedures, scheduled appointments, and processed payments while strictly adhering to HIPAA regulations and privacy protocols.

Managed high-volume inbound calls, coordinated appointment workflows, and supported front desk operations to enhance service efficiency and patient experience.

Supported revenue cycle functions by assisting with ICD-10 and CPT coding, preparing claims, posting payments, and proactively following up to resolve outstanding account balances.

Frontier Communications Tampa, FL

Operations Support Specialist

07/1997 - 11/2023

Full time 40 hours per week

Provided expert-level operational and customer service support in a fast-paced telecommunications environment, contributing to business continuity, client satisfaction, and cross-functional collaboration for over two decades.

Delivered high-quality customer support across voice, data, and internet services, regularly resolving complex issues, and maintaining detailed records of all interactions.

Served as a cross-functional liaison between internal departments, ensuring Summary

Skills

Experience

smooth execution of operational initiatives and consistent client communication.

Mentored and coached new hires, fostering a high-performance team culture and supporting training efforts to improve onboarding success. Identified process inefficiencies and implemented improvements that enhanced customer satisfaction, reduced escalations, and improved retention.

Handled escalated calls and inquiries with professionalism and empathy, contributing to customer loyalty and positive brand perception. Erwin Technical College Tampa, FL

Professional Medical Coding & Billing Certificate

CERTIFIED PROFESSIONAL CODER ( CPC)

American Academy of Professional Coders (AAPC)

Education and Training

Certifications

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