Data Analyst Entry
Resume:
Carrie Hildeman, Online Data Analyst
Waukegan, **085, USA, 262-***-****, ******.*.********@*****.***, linkedin.com/in/carrie-k-hildeman
Summary Dedicated Online Data Analyst with over 5 years of diverse experience in data entry and analysis. Proficient in using data to drive insights, maintaining stringent quality standards, and enhancing reporting accuracy for major brands like Kohl's Corporation. Achieved a notable reduction in discrepancies in ad performance reporting while training teams on best practices. Ready to leverage unique analytical skills and commitment to quality to deliver actionable insights that meet the needs of a fully remote team.
Work Experience
05/2024 – 09/2024 Data Entry & Quality Control Specialist, eQual.us Remote, USA
●Validated election petition signatures against quality checklists and voter registration databases.
●Surpassed productivity expectations within the first month of employment.
11/2022 – Present Landlord, Life Coach, Self Employed Waukegan, IL USA
●Focusing on community mutual aid, learning new skills, and fostering overall work/life balance.
●Coordinated legal representation for full custody placement, successfully advising the petitioning parent.
●Managing personal rental property as co-landlord, arranging for comprehensive facility maintenance.
03/2022 – 10/2022 Ad Operations Reporting Coordinator, Kohl's Menomonee Falls, WI USA
●Scrutinized data and reports, investigating discrepancies and correcting errors.
●Developed reference materials to ensure consistent data pulls.
●Reported ad performance on Meta, MSN, Pinterest, SnapChat, TikTok, Twitter (now X), and Yahoo.
●Beta tested updated reporting interfaces to confirm functionality.
12/2019 – 03/2022 Interaction Analytics Specialist, Kohl's Menomonee Falls, WI USA
●Assisted with quality monitoring for compliance to fraud case opening procedures based on call recordings.
●Monitored and calibrated transcription software by evaluating the accuracy of tagged words and phrases in Genesys Speech Miner software.
10/2008 – 11/2019 Customer Support Senior Specialist, Kohl's Menomonee Falls, WI USA
●Generated productivity reporting, scorecards, and time log spreadsheets for all Operations Associates, including overseas teams.
●Composed Google Form and reply templates, streamlining leadership’s ad hoc reporting requests.
●Successfully passed audit of Servicemember Civil Relief Act (SCRA) accounts by KPMG with a 'negligible error rate for the scope period' (2009-12).
●Championed and maintained an error report to identify call center trends, including remediation accountability.
●Trained Associates using custom education and reference materials.
●Authored comprehensive policy & procedure documents.
●Engineered macro-enhanced tools in MS Excel for calculating fees, discounts, payment histories, etc.
●Oversaw the organization and transfer of physical files to a new operations facility.
07/2007 – 10/2008 Front Desk Receptionist - Credit, Kohl's Menomonee Falls, WI USA
●Managed the reception area and distributed weekly pay stubs.
●Performed supplemental data entry for Customer Support.
●Established tracking and follow-up procedures for facility maintenance requests.
Education
2004 – 2007 University of Wisconsin-Milwaukee Milwaukee, WI USA
Bachelor of Arts, Political Science
Skills
Data analysis and visualization
Data entry - alpha & 10-key - typing speed >100 wpm at 100% accuracy
Familiarity with regulations such as ECOA, FCRA, FDCPA, and SCRA
Proficiency with Microsoft Office and Google Suite
Web design (SquareSpace)
Working knowledge of e-OSCAR credit bureau reporting interface
Excellent logistical skills, organized and detail oriented
Professional written and verbal communication skills
Strong research skills, able to reconcile complex reports
Diligence with internal audit/quality assurance processes & requirements
Internal team management via Asana, Google, Microsoft Teams, Slack, Zoom
Data Verification
Online Research
Flexibility
Computer Proficiency
Cultural Awareness
Task Management
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