Customer Service Front Desk
Resume:
professional summary
experience
Orlando United States
W: ****.*****.********@*****.***
Ability to Work Under Pressure
Soft selling
Adaptability
Microsoft Office
Printing
Calculations
Profit Margins
Adobe Illustrator
Adobe Photoshop
Design of User Interfaces
Communication Skills
User Experience
Mentoring
3d Models
Cultural Activities
Computer Animation
Graphic Design
Innovation
Video Game Development
Concept Arts
Food Industry
Microsoft PowerPoint
Customer Service
Microsoft Excel
Ability to Multitask
Creativity
Hard Work and Dedication
Management of Stress
Passionate
Basic accounting
Point of sale systems
Bar equipment use
skills
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sebastian
ayala
s a
Dynamic barista with a proven track record at Starbucks, excelling in customer service and multitasking under pressure. Skilled in Adobe Illustrator and adept at training new staff, I consistently deliver high-quality beverages while maintaining a welcoming environment. Passionate about enhancing customer experiences and driving team success through effective communication and innovation.
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Universal/Loews Orlando, FL
March 2025 - Current
Barista
Assisted in training new baristas on proper techniques for making beverages and operating equipment.
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Utilized time management skills to multitask efficiently during busy periods without sacrificing quality or customer service.
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• Operated cash register, processed customer payments, and provided accurate change. Monitored beverage stations to maintain appropriate levels of syrups, sauces, milk, cups, lids, straws, napkins etc., refilling as necessary.
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• Set up and maintained appropriate stock levels for bar.
• Operated POS systems and managed bar tabs to track revenue.
• Utilized bartending tools and equipment effectively to create visually appealing drinks.
• Dealt with customer complaints promptly according to company policies. Hilton/Home2 Suites Orlando, United States
February 2024 - January 2025
Front Desk
• Efficiently managing the guest departures, and arrivals
• Verifying identification/ Collecting form of payment
• Operating within the system using PEP and ONQ proficient in both systems Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
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Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
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Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
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• Maintained a neat and organized front desk area to ensure a professional appearance Managed the front desk area and ensured a professional and welcoming environment for customers
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• Trained new employees on front-desk operations and procedures
• Created and maintained front-desk procedures and other documents
• Maintained a clean and organized front desk area Starbucks Orlando, FL
February 2024 - January 2025
Barista
education
• Ensured consistent quality of drinks by following recipes and presentation standards. Assisted in training new baristas on proper techniques for making beverages and operating equipment.
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• Set up displays and merchandising for seasonal promotions or special events. Utilized time management skills to multitask efficiently during busy periods without sacrificing quality or customer service.
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Demonstrated knowledge of various brewing methods, bean types, and flavor profiles when assisting customers with selections.
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Bungie
August 2023 - September 2024
Intern
Internship/Mentorship with lead UI/UX with Bungie Artist Responsibilities were to create a full analysis of a communication based with game developers and cooperating Safety Principles with the communication that was given.
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The time that I was given was to create a full layout of a UI/UX design that was demonstrated in front of the words that were given by the developers and translating that in a design of the game.
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I learned how the function of becoming a UX/UI designer and the importance of communicating well to the viewer.
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Maintained an organized filing system for the office, resulting in improved efficiency and accuracy
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Developed a website for a client, boosting online presence and increasing customer engagement
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Full Sail University Winter Park, United States
May 2023 - July 2023
Intern
Redesigning previous games UserInterface utilizing Photoshop and Adobe illustrator which outlines layouts aiming to conceptualize the effects to make it appealing to the gamer.
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This allows the gamer the ability to switch character hardware based on visual cues from previous state to future potential state need, based on upcoming change in character environment.
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Chipotle Winter Park, United States
October 2022 - June 2023
Lead Server
Calculate profit margins by printing all cash, credit card and checks transactions, then analyzing software where daily profits are reported.
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• A minimum of 70% profit or higher is maintained. Should profit margins drop, I re-access if there is food waste occurring due to employee error, if products are being misused or if employees are not charging the adequate amount for the product being sold.
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Tracked and managed server inventory, ensuring all systems had the required hardware and software
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Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
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• Maintained cleanliness of dining area by directing servers to complete side work tasks. Assisted in planning special events or private parties, including coordinating menus and arrangements.
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Sonic Inc Houston, United States
February 2019 - Current
Server/Cashier
Serving and delivering food safely and efficiently while ensuring guests received a great experience.
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In addition, responsible for processing payments and nightly balancing all transactions when working as cashier.
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BS - Game Arts
Full Sail University, Winter Park
language
English
Native
Spanish
Advanced
Contact this candidate